Outage in CleverTap

We are experiencing downtime on our Europe SDK endpoint

Resolved Major
September 15, 2023 - Started 8 months ago - Lasted 16 minutes
Official incident page

Need to monitor CleverTap outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CleverTap, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.
Components affected
CleverTap SDK Ingestion
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/15/2023 08:23AM

This incident has been resolved and SDK ingestion has resumed to normal.

MONITORING 8 months ago - at 09/15/2023 08:16AM

We have deployed the changes which resolved the issue with our Europe SDK endpoint. The ingestion is back to normal and we are currently monitoring the system.
We will observe this for some time before closing the incident.

INVESTIGATING 8 months ago - at 09/15/2023 08:09AM

We are currently investigating an issue that is causing outage on our Europe SDK Endpoint.
Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved.

We will provide further updates in 30 minutes.

Latest CleverTap outages

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 2 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - 2 months ago
Unplanned maintenance triggered on one of the data store for one IN Cluster - 7 months ago
Unplanned maintenance triggered on one of the data store in EU region - 7 months ago
Some of the accounts/users are not able to login to EU1 dashboard - 8 months ago

Stay informed of vendor status updates

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE