Outage in CleverTap

Unplanned maintenance triggered on one of the data store for one IN Cluster

Resolved Major
October 09, 2023 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters. The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports. We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.
Components affected
CleverTap API Ingestion CleverTap SFTP Imports CleverTap Dashboard Reports CleverTap SDK Ingestion CleverTap Campaign Delivery CleverTap Data Exports
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/09/2023 10:21AM

This incident has been resolved and all our systems are stable and normal. We are closing the incident.

MONITORING 7 months ago - at 10/09/2023 09:56AM

The affected node is back to normal. All our systems are back to normal.
We are currently monitoring the services. We will close the incident in a few minutes.

IDENTIFIED 7 months ago - at 10/09/2023 08:34AM

We are continuing to work with the infrastructure team to fix the issue. We are expecting a slight delay in getting this node back online.
We will keep updating the status regularly here.

IDENTIFIED 7 months ago - at 10/09/2023 07:21AM

We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters.
The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports.

We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.

Latest CleverTap outages

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 2 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - 2 months ago
Unplanned maintenance triggered on one of the data store in EU region - 7 months ago
We are experiencing downtime on our Europe SDK endpoint - 8 months ago
Some of the accounts/users are not able to login to EU1 dashboard - 8 months ago

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