Outage in CleverTap

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaigns.

Resolved Minor
July 22, 2021 - Started about 4 years ago - Lasted 8 months
Official incident page

Incident Report

We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. We are currently working on this and expecting it to come back to normal in 1 hour from now.

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Latest Updates ( sorted recent to last )
MONITORING about 4 years ago - at 07/22/2021 12:57PM

The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update when all delay is cleared.

IDENTIFIED about 4 years ago - at 07/22/2021 11:55AM

We are taking further steps and cleaning the system. The expected degraded performance is 40 minutes.

MONITORING about 4 years ago - at 07/22/2021 11:51AM

The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update when all delay is cleared.

IDENTIFIED about 4 years ago - at 07/22/2021 11:23AM

We are experiencing degraded performance on some of our IN (instances).
Data ingestion will be delayed and some of the campaigns will be running slow/delayed.
We are currently working on this and expecting it to come back to normal in 1 hour from now.

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