Outage in CleverTap

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaigns.

Resolved Minor

July 22, 2021 - Started almost 3 years ago - Lasted 8 months
Official incident page

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Outage Details

We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. We are currently working on this and expecting it to come back to normal in 1 hour from now.

Latest Updates ( sorted recent to last )

MONITORING almost 3 years ago - at 07/22/2021 12:57PM

The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update when all delay is cleared.

IDENTIFIED almost 3 years ago - at 07/22/2021 11:55AM

We are taking further steps and cleaning the system. The expected degraded performance is 40 minutes.

MONITORING almost 3 years ago - at 07/22/2021 11:51AM

The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update when all delay is cleared.

IDENTIFIED almost 3 years ago - at 07/22/2021 11:23AM

We are experiencing degraded performance on some of our IN (instances).
Data ingestion will be delayed and some of the campaigns will be running slow/delayed.
We are currently working on this and expecting it to come back to normal in 1 hour from now.

Latest CleverTap outages

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 2 months ago

Unplanned maintenance triggered on one of the data store for one IN Cluster - 7 months ago

Unplanned maintenance triggered on one of the data store in EU region - 7 months ago

We are experiencing downtime on our Europe SDK endpoint - 7 months ago

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