Business center - Transaction Search Errors

The issue affecting the Business Center Transaction Search has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 21:38 GMT on 03/07/2023
Reported End Time: 23:05 GMT on 03/09/2023

Impact: Customers are now able to use Transaction Search queries as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000659398

We continue to work urgently to resolve the issue. We appreciate your patience during this time.

Impact: Users may experience issues with Business Center Transaction Search. This is affecting mostly merchants in the LAC region using browser locale: "Spanish (Latin America)", es-419".

Merchants who utilize the EBC2 Transaction Search feature may receive 0 transaction results, when the user is expecting results back. The backend network call returns a HTTP 400 "Bad Accept-Language header value".

A known workaround is to change your browser locale to a non-impacted one such as "EN" for English and restart your browser.

If merchant is heavily reliant on this feature, one of the known ways is to completely remove the affected locale from the browser list. See the following directions:

1) First, select a Browser Locale that works (for example, English) as default

2) Then delete affected locales from the browser locale list

3) Click on button to Relaunch the browser

4) After browser launches back up, close the browser again and then reopen browser

Reported Start Time: 14:59 GMT on 8th March 2023

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000659398

Cybersource is aware of an issue that is currently affecting Business center Transaction Search feature.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with Business Center Transaction Search. This is affecting mostly merchants in the LAC region using browser locale: "Spanish (Latin America)", es-419".

Merchants who utilize the EBC2 Transaction Search feature may receive 0 transaction results, when the user is expecting results back. The backend network call returns a HTTP 400 "Bad Accept-Language header value".

A known workaround is to change your browser locale to a non-impacted one such as "EN" for English, and restart your browser.

If merchant is heavily reliant on this feature, one of the known ways is to completely remove the affected locale from the browser list. See the following directions:

1) first, select a Browser Locale that works (for example, English) as default

2) then delete affected locales from the browser locale list

3) click on button to Relaunch the browser

4) after browser launches back up, close the browser again and then reopen browser

Reported Start Time: 14:59 GMT on 8th March 2023

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000659398