Number of Incidents
0 outages
Since last incident
283 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including DALENYS.
Minor · 9 months ago · lasted 28 days
INCIDENT INVOICING P3 : Frais de facturation erronés / Incorrect Billing fees
- Début / Start : 24.11.2022 - 4h20 PM CET - Fin / End : En cours / Pending - Catégorie / Category : Prod - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 - Reference : SRM-3612 Depuis le 24 novembre, les frais de facturation de certains de nos marchands ont la valeur 0 sur certaines cartes. Un correctif sera déployé lundi pour que ces frais soient de nouveau correctement calculés. Un rattrapage devra par la suite être mené courant janvier sur les frais qui ne vous ont pas été facturés durant le mois écoulé. Veuillez nous excuser pour la gêne occasionnée. =============================================================== Billing fees are defined at 0 for some merchants on some cards since the 24th of November. A fix will be deployed on Monday to ensure these fees will be correctly computed once again. An adjustment will have to be performed on fees that weren't invoiced to you for the past month on January Please accept our apologies for any inconvenience t...
Major · 10 months ago · lasted 7 days
INCIDENT INVOICING P3 : Facturation additionnelle erronée / Incident on additional invoices
- Début / Start : 14.12.2022 - Fin / End : En cours / Pending - Catégorie / Category : Factures / Invoices - Responsabilité / Responsibility : Dalenys - Priorité / Priority : P3 - Reference : SRM-3560 FR Les frais de minimum de facturation ("minimum billing commitment") ont incorrectement été calculés lors de la publication de la facture portant sur le mois de Novembre 2022. Les analyses et corrections sont en cours. Si votre facture porte ce frais, nous vous invitons à attendre la publication d'avoirs et de factures corrigées avant de procéder au règlement. EN The minimum billing commitment fees were not correctly calculted when publishing the November 2022 additional invoice. Analysis and corrections are ongoing. If your invoice has these fees, we recommend you hold its payment until we re-issue the correct invoices.
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