Outage in Documo

Faxes not appearing in history

Resolved Minor
March 21, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue causing faxes to not appear in history without filtering. Updates to follow.
Components affected
Documo Fax Services
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/21/2023 04:56PM

This incident has been resolved.

MONITORING about 2 years ago - at 03/21/2023 03:06PM

A fix has been implemented and we are now monitoring the results.

IDENTIFIED about 2 years ago - at 03/21/2023 02:54PM

A fix is still being implemented by our engineers. Updates to follow.

IDENTIFIED about 2 years ago - at 03/21/2023 01:54PM

The issue has been identified and a fix is being implemented. Updates to follow.

INVESTIGATING about 2 years ago - at 03/21/2023 01:50PM

We are currently investigating an issue causing faxes to not appear in history without filtering. Updates to follow.

Latest Documo outages

FMC devices offline - 10 days ago
Outbound Delay - 11 days ago
Errors when accessing faxes - about 1 month ago

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