Outage in Documo

FaxBridge Issues

Resolved Minor
April 11, 2023 - Started about 2 years ago - Lasted about 17 hours
Official incident page

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Outage Details

We are currently investigating an issue causing a subset of our FaxBridges to show as offline within the portal, which also appears to be effecting both inbound and outbound faxing. Updates to follow.
Components affected
Documo FaxBridges
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/12/2023 12:05PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 04/11/2023 09:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 04/11/2023 08:38PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 04/11/2023 07:06PM

We are currently investigating an issue causing a subset of our FaxBridges to show as offline within the portal, which also appears to be effecting both inbound and outbound faxing. Updates to follow.

Latest Documo outages

FMC devices offline - 9 days ago
Outbound Delay - 10 days ago
Errors when accessing faxes - about 1 month ago
IB / OB Transmission Delays - about 2 months ago

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