Is EverTrue Down?

EverTrue status is operational

Are you having problems?

Users are not reporting problems in EverTrue

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EverTrue problems reported by users

This chart provides user-reported problems for EverTrue in the last 12 hours. It's a collection of user reports from different sources.

Latest EverTrue Outages

We continuously monitor the official EverTrue status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last EverTrue outages and possible affected you.

0 Outages in the last 7 days
2 Outages in the last 30 days
8 Days since last incident

Minor Resolved · 8 days ago · lasted 2 days

Degraded Performance - Failed Scheduled Exports

We are currently working to resolve an issue that prevented EverTrue scheduled exports from being generated/delivered over this last weekend. We have identified the issue and are working to restore service now. Please reach out to [email protected] if you have any questions.

Minor Resolved · 11 days ago · lasted about 5 hours

EverTrue Importer - Degraded Performance, Assignments (Volunteer, Relationship Management) Import Files

We have identified an issue that is causing errors or failures of assignments import files (volunteer assignments files, relationship management files). We are working towards releasing a fix, and we will make all attempts to re-run any failed assignment imports caused by this issue. If you have any questions, please reach out to [email protected]

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Minor Resolved · started 2 months ago

EverTrue Importer - Delay in Imported Data Appearing in Platform

We are currently investigating an issue that is causing a delay in imported data appearing in the EverTrue platform (app.evertrue.com). We are working to resolve the issue, and will continue to update our status page with updates. If you have run imports and are not seeing those changes reflected, please refrain from rerunning your import file. If you have any questions, please reach out to [email protected]

Minor Resolved · started 5 months ago

EverTrue Exports - Degraded Performance

We have identified an issue that is preventing exports in EverTrue from being generated as expected. During this time, both scheduled and manually processed exports will appear in pending status. We are working to resolve the issue, and once resolved exports should complete as expected. We apologize for any inconvenience this may cause, if you have any questions please reach out to [email protected]

Minor Resolved · started 6 months ago

EverTrue Importer - Importer Processing Issues, EverTrue platform

We have identified an issue which is preventing processing of EverTrue import files. During this time, files may appear "stuck" in processing (no progress) and files uploaded will remain in continue import status. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]

Minor Resolved · started 6 months ago

EverTrue Advancement Platform (app.evertrue.com) - Authentication Issues

We are currently investigating an issue that is causing authentication (log in) issues for some users. Some users may receive an error ("Email address is not recognized" or "User not authorized for this application") when attempting to log in. If you or any of your users are experiencing this issue, please reach out to [email protected] for assistance. This issue is specific to EverTrue advancement platform (app.evertrue.com) only, and login to the ThankView platform is not affected.

Minor Resolved · started 8 months ago

EverTrue Import - Gift Transactions File Failures

We have identified an issue which is causing EverTrue Gift Transactions files to fail during the import process. Only gift transactions files are currently affected, with no impact to other file types. If you have any questions please reach out to [email protected]

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Frequently Asked Questions

Is EverTrue down right now? What is EverTrue current status?
EverTrue seems to be up and running. We've updated the status 1 minute ago.
Was EverTrue down today?
EverTrue is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with EverTrue, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with EverTrue and need support?
EverTrue outage? How can I monitor EverTrue?
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