Minor · 14 days ago · lasted about 8 hours
We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to email@example.com
Minor · 29 days ago · lasted about 9 hours
The importer is performing slower than expected this morning. The problem has been identified and the team is working to resolve. All import jobs continue to be queued, but may take some time to process today.
Minor · about 1 month ago · lasted about 14 hours
The Importer is currently running slow. Jobs are still queuing, but processing slowly so there will be delays in processing until the issue is resolved and the queue gets reduced. Our teams are investigating now.
Minor · about 2 months ago · lasted about 3 hours
We are investigating an issue that is causing some users to experience issues while loading records in the EverTrue platform. Affected users may receive a "Server Error" or "Error contacting Search API" message. We are working to resolve the issue as quickly as possible and apologize for any inconvenience. Please reach out to firstname.lastname@example.org if you have any questions.
Minor · 4 months ago · lasted about 23 hours
We are currently investigating an issue that is causing degraded performance in the EverTrue importer. Files are currently processing slower than is typical. We are working to resolve the issue. Please reach out to email@example.com if you have any questions.
Minor · 7 months ago · lasted about 3 hours
We have identified an issue that caused scheduled export files from being delivered to some accounts at the expected time. We are working to resolve the issue and to deliver all failed export files to all affected accounts. We apologize for any inconvenience this may have caused, please reach out to firstname.lastname@example.org if you have any questions.
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