Outage in Exact System

Exact Online - Uploaded scans not yet processed by scanning service (NL/BE)

Resolved Minor
April 24, 2024 - Started 12 days ago - Lasted 1 day
Official incident page

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Outage Details

You may experience that your uploaded documents to the scanning service are not processed. We are currrently investigating the issue. We will update this page when more information becomes available. Our apologies for the inconvenience.
Components affected
Exact System Exact API Exact System Exact bouw7 Exact System Uren & Facturen Exact System Scan & Herken Exact System Exact API Exact System Exact bouw7 Exact System Productie Exact System Accountancy Exact System Mijn[Kantoor] Exact System Scan & Herken Exact System Accountancy Exact System Handel Exact System Mijn [Kantoor] Exact System Productie Exact System Salaris voor bedrijven Exact System Salaris voor Accountancy Exact System Boekhouden Exact System Boekhouden Exact System Uren & Facturen Exact System Digitale Brievenbus Exact System Project Management Exact System Handel
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/25/2024 11:39AM

This issue has been resolved. All affected scans have since been repaired and delivered as entry proposals. Our apologies for the inconvenience.

MONITORING 11 days ago - at 04/24/2024 02:55PM

All affected scans have since been repaired and delivered as entry proposals. We are continuing to monitor the results. A permanent fix to prevent this from happening in the future is still in development.

IDENTIFIED 12 days ago - at 04/24/2024 07:00AM

The issue has been identified, and a fix is being developed. All affected scans will continue to have the Status "In progress" until this fix has been deployed. Please refrain from uploading any duplicate documents in the meantime.

INVESTIGATING 12 days ago - at 04/24/2024 05:58AM

You may experience that your uploaded documents to the scanning service are not processed. We are currrently investigating the issue. We will update this page when more information becomes available. Our apologies for the inconvenience.

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