Outage in Fidel

Virtual Cards Failure

Resolved Minor
November 03, 2022 - Started over 1 year ago - Lasted about 20 hours
Official incident page

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Outage Details

Please note that Fidel's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/04/2022 12:01PM

This incident has now been resolved. Virtual Cards are back to being fully operational

IDENTIFIED over 1 year ago - at 11/03/2022 04:27PM

Please note that Fidel's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.

Latest Fidel outages

American Express Card Enrolment Timeouts - about 2 months ago
Delays to receive clearing messages: Visa - 3 months ago
Mastercard Clearing File Connection Failure - 4 months ago
Unable to create virtual cards through the Dashboard - 7 months ago
Issue listing Offers via both API and Dashboard - 7 months ago

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