Bob Calls disconnecting or silent.
Major Resolved
We are currently facing issues with the making and receiving calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow our engineering team is still w...
Minor Resolved
Our engineers has identified and fixed the issue. The services are back to normal. Our team is closely monitoring this case. Please reach out to our support team incase if you are still facing issu...
Number of Incidents
0 issues
Last incident
134 days ago
IsDown offers an easy way to monitor Freshdesk with maximum flexibility
IsDown monitors FRESHCALLER for major outages. A major outage is when FRESHCALLER experiences a critical issue that severely affects one or more services/regions. When Freshdesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Freshdesk status page for minor outages. A minor outage is when FRESHCALLER experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Freshdesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Freshdesk and all their 61 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Freshdesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Freshdesk is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Freshdesk status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Freshdesk FRESHCALLER outages, issues and problems' at the top of the page.
Freshdesk FRESHCALLER last outage was on December 12, 2023 with the title "Issue with making and receiving calls"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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