Outage in Guidewire

Performance Issue Affecting Some AMER Customers

Resolved Minor

December 12, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with xCenter Services that is causing Quote Bind, Claims, Policy Cancellation and other services in the Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Components affected

Guidewire USA

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/12/2023 12:32PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING over 2 years ago - at 12/12/2023 10:36AM

The performance issue has been resolved, and we are actively monitoring the situation.

IDENTIFIED over 2 years ago - at 12/12/2023 10:05AM

We appreciate your patience as we work to resolve the performance issue. We will update you as soon as new information becomes available.

IDENTIFIED over 2 years ago - at 12/12/2023 09:06AM

Guidewire Support has identified performance issues and high CPU consumption on some nodes, affecting some AMER customers. We are actively working to restore the service and will provide regular updates on our progress.

INVESTIGATING over 2 years ago - at 12/12/2023 08:05AM

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