Outage in Helium

API Temporarily Halted - Chain Moving Normally

Resolved Minor
November 18, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

The public Helium API is currently not showing block and transaction data after block 1621471 due to a missing ETL patch for a new transaction type. The chain is still performing other activity normally and is not affected. Funds are safe and activity like Proof of Coverage and Data Transfers continue normally. The API, however, is behind the chain so apps that onboard and move Hotspots, transfer HNT and MOBILE through the API, etc. will be degraded until the API is able to process blocks again. Please do not resubmit transactions until patches are applied on public ETL and API instances. More information on these patches are being shared on Discord and will be published shortly.
Components affected
Helium API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/19/2022 02:40AM

We have closed this incident and transactions are being processed by the Public API normally.

IDENTIFIED over 1 year ago - at 11/18/2022 11:29PM

An ETL release (1.1.165) has been prepared by the core developers. Please upgrade your ETL in order to process block 1621472 and resume operations.

https://github.com/helium/blockchain-etl/releases/tag/1.1.165

We will issue an all clear when the public API has resumed processing blocks and pending transactions can be resumed.

IDENTIFIED over 1 year ago - at 11/18/2022 11:11PM

The public Helium API is currently not showing block and transaction data after block 1621471 due to a missing ETL patch for a new transaction type. The chain is still performing other activity normally and is not affected.

Funds are safe and activity like Proof of Coverage and Data Transfers continue normally. The API, however, is behind the chain so apps that onboard and move Hotspots, transfer HNT and MOBILE through the API, etc. will be degraded until the API is able to process blocks again. Please do not resubmit transactions until patches are applied on public ETL and API instances. More information on these patches are being shared on Discord and will be published shortly.

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