Outage in Help Scout

Inbound Email Delays

Resolved Minor
June 27, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Some users may be experiencing intermittent delays with inbound emails. Our engineers are looking into this issue and we'll follow up with more updates shortly.
Components affected
Help Scout Email Processing
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 06/27/2022 03:18AM

A fix has been implemented and inbound emails are processing correctly. We'll continue to monitor the situation.

IDENTIFIED almost 3 years ago - at 06/27/2022 03:04AM

The issue has been identified and our engineers are working on a resolution.

INVESTIGATING almost 3 years ago - at 06/27/2022 02:33AM

Some users may be experiencing intermittent delays with inbound emails. Our engineers are looking into this issue and we'll follow up with more updates shortly.

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