Outage in Helpshift

External bot API, webhooks, Salesforce integration and Social messaging are impacted

Resolved Minor
October 10, 2022 - Started about 3 years ago - Lasted 27 minutes
Official incident page

Incident Report

External bot API, webhooks, Salesforce integration and Social messaging are impacted at the moment due to unavailability of an internal service (MDE-API).
Components affected
Helpshift Webhooks

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/10/2022 04:07AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 10/10/2022 03:50AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 10/10/2022 03:50AM

External bot API, webhooks, Salesforce integration and Social messaging are impacted at the moment due to unavailability of an internal service (MDE-API).

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