Outage in Helpshift

External bot API, webhooks, Salesforce integration and Social messaging are impacted

Resolved Minor

October 10, 2022 - Started over 1 year ago - Lasted 27 minutes
Official incident page

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Outage Details

External bot API, webhooks, Salesforce integration and Social messaging are impacted at the moment due to unavailability of an internal service (MDE-API).

Components affected

Helpshift Webhooks

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 10/10/2022 04:07AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 10/10/2022 03:50AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/10/2022 03:50AM

External bot API, webhooks, Salesforce integration and Social messaging are impacted at the moment due to unavailability of an internal service (MDE-API).

Latest Helpshift outages

Dashboard and Bots performance degraded - 30 days ago

Database degradation issue - about 1 month ago

Issue with Webhooks (China region) - about 1 month ago

Issue with Time based automation (China region) - about 1 month ago

Webchat is down (in-app) - about 2 months ago

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