Outage in Hypercare

Degraded Hypercare performance

Resolved Minor

January 26, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

It has been identified that some services on the Hypercare platform have degraded performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Hypercare Sending Images

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/26/2023 08:33PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/26/2023 08:08PM

New servers have been assigned to the services affected and we're monitoring this fix.

IDENTIFIED about 1 year ago - at 01/26/2023 07:54PM

It has been identified that some services on the Hypercare platform have degraded performance.

We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Latest Hypercare outages

[CA and US Region] Admin Portal - Department and Site User list not loading - 5 months ago

[Canada] - Reports of slowdown on admin portal - 5 months ago

[CA and US Region] Virtual pagers connected to on-call schedule roles not working - 5 months ago

[All Regions] - Shifts that span into next month - 7 months ago

[Global] Inability to export the schedules into Excel Format - 7 months ago

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