Outage in Hypercare

Delivery of notifications may be affected on iOS

Resolved Minor
January 31, 2023 - Started about 1 year ago - Lasted 18 minutes
Official incident page

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Outage Details

We are currently investigating some support tickets that have indicated that push notifications are not being delivered to iOS devices. We are investigating the issue, and we will continue to update as we have updates. We suspect it may be some of the fixes we put in place to improve the stability of our infrastructure.
Components affected
Hypercare Push Notifications and Real Time Events
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/31/2023 02:27PM

This issue is now resolved. This issue started at 05:00 am EST when we inadvertently pointed the notification server to the read database so it wasn't able to be processed. This issue is now resolved. Any notifications that was missed during this period will be sent to ensure notifications are not missed.

INVESTIGATING about 1 year ago - at 01/31/2023 02:16PM

We are currently investigating some support tickets that have indicated that push notifications are not being delivered to iOS devices. We are investigating the issue, and we will continue to update as we have updates. We suspect it may be some of the fixes we put in place to improve the stability of our infrastructure.

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