Outage in Intercom
Brief Increased Error Rates and Elevated Latencies for US Hosted Intercom Workspaces
Resolved Major
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Outage Details
Components affected
Intercom Webhooks Intercom Web Messenger Intercom Email Intercom Chats and Posts Intercom Mobile Messenger Intercom Mobile Push Intercom Admin notifications Intercom Web Application Intercom APIs Intercom Mobile APIsLatest Updates ( sorted recent to last )
This incident has been resolved and all services are working as expected.
Between 2024-03-08 1209 UTC and 2024-03-08 1214 UTC, customers would have experienced increased error rates and latencies across Intercom products due to a database failover event. This issue is resolved and we are monitor for full recovery for all customers.
Customers using Intercom workspaces that are hosted in our European or Australian Data Hosting regions would have been unaffected during this time.
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