Lemonway

Lemonway Status

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Stats

1 incidents in the last 7 days

1 incidents in the last 30 days

Automatic Checks

Last check: 5 minutes ago

Last known issue: 1 day ago

Latest Incidents

Last 30 days

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Resolved API/Webkit issue

we are currently experiencing issues with some API and webkit calls impacting card payments.

Resolved Database performance issue

We are currently identifying a performance issue on one of our database server. We are currently working on the resolution. Not all partners and environments are affected.

Resolved Incident in progress, API (not for all partners)

A hotfix deployment went wrong for the API. We immediately did a rollback to the previous working version when we realised it. Not all partners impacted. Sorry for the inconvenience.

Resolved Info: Atos Worldline payment pages down.

We inform you that one of our service providers (Atos WorldLine) noticed a malfunction of its payment pages since 15:00 pm. The disruptions resulted in an inability to access on the payment pages.

Resolved External Disruptions - 3D Secure Authentication - Mastercard

One of our PSPs informs us that the MasterCard network experienced a major disruption in 3DS authentication this weekend on an intermittent basis. There was an impact on the following days and times: Sunday 25 October: 09:40 - 10:20 / 12:00 - 13:00 / 15:00 - 15:50 / 19:00 - 19:45 / 21:00 - 21:40 Monday 26th October: 00h50 - 01h20 / 10h50 - 11h20. Here is the official communication in French. [...] Les perturbations enregistrées Samedi soir sur l’authentification 3D Secure des porteurs Mastercard se sont prolongées dans la journée de Dimanche et Lundi par itérations successives. En détail, nous avons constaté de 30 à 40 % de codes erreurs sur ce flux d’authentification sur les périodes suivantes : Dimanche 25 Octobre : 09h40 – 10h20 / 12h – 13h / 15h – 15h50 / 19h – 19h45 / 21h – 21h40 Lundi 26 Octobre : 00h50 – 01h20 / 10h50 – 11h20. Les services Mastercard nous confirment être à l’origine de ces dysfonctionnements . Nous maintenons une vigilance accrue sur ces flux . [...] Regards,

Resolved API accessibility issue on some sandboxes

We encountered a technical problem on some of the API sandboxes this morning (some of you probably encountered accessibility problems between 11am and 12pm). The situation is back to normal and the bi-weekly feature update is in progress. We apologize for the inconvenience and wish you an excellent afternoon.

Resolved External Disruptions - 3D Secure Authentication

Hello, One of our PSP informs us about the disturbances on VISA 3DS authentications today, here is his communication: [...] Des perturbations par vagues successives sont enregistrées depuis 08h34 ce jour sur le process d’authentification 3D Secure des porteurs Visa . En détails , l’incident , externe à nos services, a impacté environ 50% de l’authentification 3D Secure sur les créneaux horaires suivants : · 08h34 - 08h48 · 11h40 – 11h50 Dans l’attente de confirmation de nos partenaires , nous maintenons une vigilance accrue sur ce flux d’authentification et ne manquerons pas de vous tenir informé dès rétablissement du service à la normale . [...]

Resolved External WL Sips: In the process of qualification via our partners.

Hello, One of our PSPs informs us that they noticed anomalies on the 3DSecure authentication flows for VISA cardholders (to be confirmed), here is the communication: Des perturbations par vagues successives sont enregistrées depuis 10h ce jour sur le process d’authentification 3D Secure des porteurs Visa . En détails , l’incident , externe à nos services, a impacté environ 40% de l’authentification 3D Secure sur les créneaux horaires suivants : · 10h - 10h10 · 11h10 – 11h20 Dans l’attente de confirmation de nos partenaires , nous maintenons une vigilance accrue sur ce flux d’authentification et ne manquerons pas de vous tenir informé dès rétablissement du service à la normale .

Resolved [CLOS] External Disruptions - 3D Secure Authentication - SMS Operator

Good evening, One of our PSP informs us that a problem concerning the 3DS authentication by SMS took place today between 5:40pm and 7:20pm, it would have impacted 15% of the transactions, here is the communication received (in French): [...] Nos équipes constatent avec suffisamment de recul un retour à la normal de l’authentification 3D Secure depuis 19h20 . Ces perturbations auront impacté environ 15% du flux global d’authentification . Nous restons en attente de la confirmation formelle de l’opérateur concerné . [...] Regards

Resolved External WL Sips: Incident Global Operator Internet Network

Hello, One of our PSPs informs us that a major failure of the Internet network took place this Sunday between 12:10 and 16:24, impacting many payment services including 3DS authentication and some payment services annex. Here is the official communication from the PSP (in French): [...] Sans en avoir la confirmation par l’opérateur concerné, nous constatons un retour à la normale des flux impactés durant l’incident . En détail : Retour à la normale des flux d’authentification Visa ( 100% impactés lors de l’incident ) Retour à la normale des flux AMEX Retour à la normale des flux d’authentification 3DS globaux Codes retours acquéreurs conformes à la normale . Une future communication reviendra à posteriori sur le détail et la chronologie de cet incident externe à nos services . Nos équipes maintiennent une vigilance renforcée . [...] Regards,

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