Number of Incidents
2 outages
Since last incident
10 days
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Minor · 10 days ago · lasted about 7 hours
Ralentissement API / API Slowdown
Chers partenaires, Nous vous informons que nous constatons actuellement des ralentissements pouvant affecter votre utilisation de nos API et du dashboard. En attendant le retour à la normale, nous vous conseillons d'augmenter le délai de "timeout". Nos équipes techniques sont pleinement mobilisées pour le rétablissement du fonctionnement normal du service aussi rapidement que possible. Nous vous tiendrons informés de l'évolution de la situation. Cordialement, L'équipe Lemonway --- Dear Partners, We want to inform you that we are experiencing slowdowns that may affect your use of our APIs and dashboard. While we work to restore regular service, we recommend that you increase the "timeout" delay. Our technical teams are fully mobilized to restore regular service quickly. We will keep you updated on the progress of the situation. Best regards, The Lemonway Team
Minor · 15 days ago · lasted about 2 hours
We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.
Major · about 1 month ago · lasted about 3 hours
We are currently investigating this issue. We are currently facing an issue impacting our crediting processes This issue impacts incoming operations & associated unpaid received this morning : - Direct Debit - Checks - Unpaid concerned We are sorry for any inconvenience this may cause you. Regards, Lemonway’s team
Minor · about 2 months ago · lasted 40 minutes
We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.
Minor · 2 months ago · lasted about 15 hours
Dear Client, We would like to inform you that scheduled external maintenance by one of our technical acceptance card providers is planned for July 19, 2023, from 12:30 AM to 2:00 AM. This external maintenance is necessary to ensure the proper functioning of our card acceptance services and systems. During this maintenance window, there will be expected functional impacts with limited duration: 1. From 1:00 AM to 1:40 AM: The payment page display may experience disruptions, potentially resulting in users being unable to make payments. 2. From 1:00 AM to 1:10 AM: The following functionalities may be affected, and you may experience failures with error code 99-- on your Lemonway Dashboard: - APIV2 calls: moneyins_cardwebinitpost, moneyins_direct3dinitpost, moneyins_cardrebill, moneyins_cardsubscriptionpost, moneyins_carddirect3dconfirmput, moneyins_validateput, refundput. - APIv1 calls: moneyinwebinit, moneyin3dinit, MoneyIn3DConfirm, MoneyInWithCardId, MoneyInValidate, ...
Minor · 2 months ago · lasted about 2 hours
Scheduled Maintenance - Impact on Service
Cher Client, Nous tenons à vous informer qu'une maintenance programmée de notre partenaire bancaire aura lieu le 19 juillet 2023 de 00h30 à 02h00. Cette mise à jour de la Base de Données est essentielle pour optimiser les performances de nos systèmes. Pendant cette période, vous pouvez rencontrer des perturbations dans les services suivants: - Autorisation de transactions - Affichage et fonctionnement des pages de paiement (y compris les redirections vers des services tels qu'iDeal, Paypal, etc.) - Perturbations d'accès à SOE Extranet - Traitement des fichiers par Sips Office Batch reprendra après la maintenance - Indisponibilité des codes 99 pour diverses fonctions de Back Office comme le diagnostic, la validation, le remboursement, l'annulation etc. Veuillez noter que ces perturbations sont temporaires et nécessaires pour améliorer la qualité de nos services. Nous regrettons tout désagrément que cela pourrait causer et nous apprécions votre compréhension. Cordialement, Lemon...
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