Outage in MoEngage

Dashboard-01 - Delay in processing Stats for Campaigns and Flows

Resolved Minor
August 28, 2023 - Started 8 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing a delay of 2 hours in updating the stats for all types of Campaigns and Flows. Hence, Stats on the dashboard will be updated late. Please note that campaign sending isn't affected. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Components affected
MoEngage Campaign Stats
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/28/2023 09:32PM

This incident has been resolved.

MONITORING 8 months ago - at 08/28/2023 06:58PM

The lag has reduced, and we are monitoring the same.

IDENTIFIED 8 months ago - at 08/28/2023 06:17PM

We are experiencing a delay of 2 hours in updating the stats for all types of Campaigns and Flows. Hence, Stats on the dashboard will be updated late. Please note that campaign sending isn't affected.

We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard.

Please reach out to support@moengage.com in case of any queries.

Thanks,
Team MoEngage

Latest MoEngage outages

[Dashboard-03] Segmentation and Campaign Sending affected - 3 months ago
[Dashboard-01] Delay in Event Processing in Segmentation, Analytics, and User Profile for some accounts - 6 months ago
[Dashboard-02] Maintenance on the user property data in the Segmentation module - 6 months ago
[Dashboard-01] Delay in processing User Imports uploaded from the dashboard. - 6 months ago
[DC-01, DC-03]Delay in S3 Exports - 7 months ago

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