Outage in Mux

API calls to /data/v1/metrics routes returning 500

Resolved Major
March 31, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue where API requests to any Mux Data historical metrics and video views are returning 500s. This affects direct API calls and using the dashboard as well. Our team is actively looking into this, and we will provide updates as we have them.
Components affected
Mux Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/31/2023 06:20AM

This incident has been resolved.

MONITORING about 2 years ago - at 03/31/2023 04:12AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/31/2023 04:09AM

We have also identified that certain webhook events would have been delayed in delivery. These should successfully retry in time.

IDENTIFIED about 2 years ago - at 03/31/2023 04:07AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 03/31/2023 03:24AM

We are currently investigating an issue where API requests to any Mux Data historical metrics and video views are returning 500s. This affects direct API calls and using the dashboard as well. Our team is actively looking into this, and we will provide updates as we have them.

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Video Ingest Processing Delays - about 2 months ago
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Webhook delays - about 2 months ago
Incorrect / Incomplete data in View Stream Exports - 2 months ago
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