Outage in Mux

Webhook delays

Resolved Minor
March 14, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where webhook deliveries are experiencing unexpected delays starting 16:25 UTC on March 14th.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/14/2025 09:05PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/14/2025 06:12PM

A fix has been implemented for the webhook delivery delays. As of 17:50 UTC, webhook delivery metrics have fully recovered. We are currently monitoring the system performance and can confirm that all systems are operating normally.

INVESTIGATING about 2 months ago - at 03/14/2025 05:39PM

We are currently investigating an issue where webhook deliveries are experiencing unexpected delays starting 16:25 UTC on March 14th.

Latest Mux outages

Video Ingest Processing Delays - about 1 month ago
Elevated latency on Low Latency Live Streams - about 2 months ago
Incorrect / Incomplete data in View Stream Exports - 2 months ago
Elevated error rate for image, subtitle, storyboard and gif requests - 5 months ago
Increase in errors and delayed video processing - 6 months ago

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