Outage in Mux

Slow response times and elevated error rates for HLS video segments

Resolved Minor
May 17, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

From 19:23 UTC until 20:43 UTC on May 17th, we experienced an issue where delivery of video segments for a subset of live streams and assets had slower than normal response times and elevated error rates. This could cause playback of those assets and live streams to experience rebuffering or stalling during this timeframe. This did not affect all live streams or assets. Our team implemented a fix for this, leading to response times and error rates returning to normal as of 20:43 UTC. We continue to monitor the system for performance.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/17/2023 11:55PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/17/2023 10:06PM

From 19:23 UTC until 20:43 UTC on May 17th, we experienced an issue where delivery of video segments for a subset of live streams and assets had slower than normal response times and elevated error rates. This could cause playback of those assets and live streams to experience rebuffering or stalling during this timeframe. This did not affect all live streams or assets.

Our team implemented a fix for this, leading to response times and error rates returning to normal as of 20:43 UTC. We continue to monitor the system for performance.

Latest Mux outages

Video Ingest Processing Delays - about 2 months ago
Elevated latency on Low Latency Live Streams - about 2 months ago
Webhook delays - about 2 months ago
Incorrect / Incomplete data in View Stream Exports - 2 months ago
Elevated error rate for image, subtitle, storyboard and gif requests - 5 months ago

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