Outage in Mux

Slow response times and elevated error rates for HLS video segments

Resolved Minor

May 17, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

From 19:23 UTC until 20:43 UTC on May 17th, we experienced an issue where delivery of video segments for a subset of live streams and assets had slower than normal response times and elevated error rates. This could cause playback of those assets and live streams to experience rebuffering or stalling during this timeframe. This did not affect all live streams or assets. Our team implemented a fix for this, leading to response times and error rates returning to normal as of 20:43 UTC. We continue to monitor the system for performance.

Components affected

Mux Video - VOD Mux Video - Live

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/17/2023 11:55PM

This incident has been resolved.

MONITORING 11 months ago - at 05/17/2023 10:06PM

From 19:23 UTC until 20:43 UTC on May 17th, we experienced an issue where delivery of video segments for a subset of live streams and assets had slower than normal response times and elevated error rates. This could cause playback of those assets and live streams to experience rebuffering or stalling during this timeframe. This did not affect all live streams or assets.

Our team implemented a fix for this, leading to response times and error rates returning to normal as of 20:43 UTC. We continue to monitor the system for performance.

Latest Mux outages

Increased latency on Monitoring dashboards - 10 days ago

Latency increase on Data collection - 28 days ago

Delays in Webhooks - about 1 month ago

Increased latency on Monitoring dashboards - about 2 months ago

Mux Data Collection Issues - about 2 months ago

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