Outage in Mux

Watermark display errors

Resolved Minor
May 26, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

At approximately 16:47 UTC on May 26rd we were made aware of an issue with watermark functionality where images appeared to repeat over the top of videos. Assets that are not using watermarks are unaffected. Our team has identified the issue and are working on a fix, and we will provide updates as we have them.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/27/2023 01:35AM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/26/2023 10:56PM

We’ve deployed a fix that remediates the issues with watermarks not rendering correctly for new assets going forward. Investigating fixes for assets that were generated with watermark anomalies.

IDENTIFIED almost 2 years ago - at 05/26/2023 08:38PM

At approximately 16:47 UTC on May 26rd we were made aware of an issue with watermark functionality where images appeared to repeat over the top of videos. Assets that are not using watermarks are unaffected. Our team has identified the issue and are working on a fix, and we will provide updates as we have them.

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