Outage in Mux

Elevated error rates and response times for video chunks; video ingest delays

Resolved Minor
June 04, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

As of 13:25 UTC on June 4, we are seeing slightly elevated error rates and response times for video segments being requested, as well as elevated ingest processing times. This is not affecting all assets and most playback is unaffected, but in some cases viewers would experience increased rebuffering during playback, with a larger impact on live streams, especially live streams configured for low-latency HLS.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/04/2023 04:35PM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/04/2023 03:59PM

From 13:25 UTC until 15:05 UTC on June 4, we observed elevated error rates and response times for video segments being requested, as well as elevated ingest processing times. In some cases viewers would experience increased rebuffering during playback, with a larger impact on live streams, especially live streams configured for low-latency HLS. A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 06/04/2023 03:06PM

As of 13:25 UTC on June 4, we are seeing slightly elevated error rates and response times for video segments being requested, as well as elevated ingest processing times. This is not affecting all assets and most playback is unaffected, but in some cases viewers would experience increased rebuffering during playback, with a larger impact on live streams, especially live streams configured for low-latency HLS.

Latest Mux outages

Video Ingest Processing Delays - about 2 months ago
Elevated latency on Low Latency Live Streams - about 2 months ago
Webhook delays - about 2 months ago
Incorrect / Incomplete data in View Stream Exports - 2 months ago
Elevated error rate for image, subtitle, storyboard and gif requests - 5 months ago

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