Outage in Paddle

Order Processing Issues

Resolved Minor
May 11, 2022 - Started about 3 years ago - Lasted about 1 hour

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Outage Details

We are currently observing an interruption in our order processing, and customers who complete checkouts at the moment will likely experience delay in receiving their orders. We will post more details once our engineers have found the cause and restored our usual service.
Components affected
Paddle Order Processing
Latest Updates ( sorted recent to last )
about 3 years ago - at 05/11/2022 05:25PM

We are currently observing an interruption in our order processing, and customers who complete checkouts at the moment will likely experience delay in receiving their orders.

We will post more details once our engineers have found the cause and restored our usual service.

about 3 years ago - at 05/11/2022 05:50PM

Our engineers have identified the cause of the issue and we are currently deploying a fix for the issue. Orders are now processing normally and we are working on processing the backlog.

about 3 years ago - at 05/11/2022 06:18PM

Our engineers have deployed a fix for the issue and we've also successfully processed all delayed orders. We will continue to monitor the order processing queue, but we do not expect any further issues.

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