Outage in Paddle

We are seeing that some buyers are unable to load our checkout

Resolved Major

June 28, 2022 - Started almost 2 years ago - Lasted 40 minutes

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Outage Details

We are currently investigating reports that some buyers are unable to open our checkout. We are currently investigating and will update here once we have more information.

Components affected

Paddle Checkout Paddle Order Processing Paddle License Delivery Paddle API Paddle Webhooks & Alerts Paddle Outbound Email Paddle CDN Paddle SDK API (v3) Paddle SDK API (v2) Paddle Seller Dashboard Paddle Affiliates Paddle Buyer Support Paddle .com Paddle Developer Documentation

Latest Updates ( sorted recent to last )

almost 2 years ago - at 06/28/2022 04:36PM

We are currently investigating reports that some buyers are unable to open our checkout. We are currently investigating and will update here once we have more information.

almost 2 years ago - at 06/28/2022 04:51PM

We have identified the issue affecting checkouts and everything is operational again. Further updates on the full resolution will be provided shortly.

almost 2 years ago - at 06/28/2022 05:16PM

Buyers are able to load checkouts and the issue has been resolved.

Our platform came under a sudden increase in malicious traffic. Our engineers took corrective actions and have ensured that further attempts will not cause any further platform issues.

We will continue monitoring and provide further updates if needed.

Latest Paddle outages

Some customers are experiencing issues with our webhooks and email notifications in Sandbox for Paddle Classic - 9 days ago

Some customers are experiencing issues with our webhooks in Sandbox for Paddle Classic - 21 days ago

Some customers are experiencing issues with our Invoices (UI previews) - 26 days ago

Paddle Billing: Receipt emails are not being sent - about 1 month ago

Some customers are experiencing issues with our Outbound Emails - about 2 months ago

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