Outage in PaperCut

PaperCut Hive - Jobs stuck analyzing / showing as zero pages in the Job Log

Resolved Major

January 16, 2023 - Started about 3 years ago - Lasted less than a minute
Official incident page

Incident Report

At approximately 13:30 UTC we were investigating reports of jobs showing as "0" pages in the Job Log which resulted in print jobs not showing up for release when logging into the MFD. By 15:55 UTC a new Edge Node version (2023-01-16-1453) was promoted to production resolving the issue. We confirmed that the issue stemmed from an Edge Node version that had been promoted to production last week (2023-01-12-2301). With Edge Node version 2023-01-16-1453 being pushed to production Edge Nodes should begin to update automatically over the next 24 hours. Alternatively, Hive admins can use the "Update Now" located on the Edge Mesh page of the Admin UI to force an edge node to update.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/16/2023 06:25PM

At approximately 13:30 UTC we were investigating reports of jobs showing as "0" pages in the Job Log which resulted in print jobs not showing up for release when logging into the MFD.

By 15:55 UTC a new Edge Node version (2023-01-16-1453) was promoted to production resolving the issue.

We confirmed that the issue stemmed from an Edge Node version that had been promoted to production last week (2023-01-12-2301). With Edge Node version 2023-01-16-1453 being pushed to production Edge Nodes should begin to update automatically over the next 24 hours. Alternatively, Hive admins can use the "Update Now" located on the Edge Mesh page of the Admin UI to force an edge node to update.

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