Outage in Pendo

Issue with Mobile Guides and Analytics

Resolved Major

October 20, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have been made aware of an issue with our Mobile functionality across the Pendo platform. This is believed to be impacting Analytics and Guides for Mobile. Our team is aware and working quickly to understand the scope of the issue and steps to resolution. We will provide an update as soon as one is available.

Components affected

Pendo Mobile Guides Pendo Mobile Analytics

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 10/20/2022 04:53PM

Our engineering teams have made the appropriate adjustments and we believe Mobile Analytics and Guides are now functioning as expected.
We are continuing to monitor our performance to ensure appropriate functionality. Once we believe the issues are fully resolved we will update appropriately.

INVESTIGATING over 3 years ago - at 10/20/2022 04:35PM

We have been made aware of an issue with our Mobile functionality across the Pendo platform. This is believed to be impacting Analytics and Guides for Mobile.
Our team is aware and working quickly to understand the scope of the issue and steps to resolution.
We will provide an update as soon as one is available.

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