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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Last known issue was about 1 month ago

Latest Incidents

Resolved Missing data on some asset charts

Dear PrimeXBT users, We investigate an issue with data missing on Crypto and Forex charts in Maring trading and Covesitng Strategy accounts. Traders may observe price candles missing for some time intervals on Crypto and Forex charts. While we investigate the issue, traders may experience short-term interruptions - between 1 to 5 minutes - of chart loading in their Margin and Covesting accounts. Execution of orders will not be affected by chart loading interruptions. Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.

about 1 month ago Official incident report

Resolved Trade service disruption

We observe issues with the accessibility of the Trade terminal. The Trade terminal may not load and re-load periodically without completing the loading. Our team is working to identify the issue and fix it as soon as possible

Resolved Price quote delays for FX, Indices, and Commodities

We observe delays receiving price quotes from our liquidity provider for FX, Indices, and Commodities markets. As an STP broker, we depend on liquidity providers to quote prices and fill client orders that we pass to them directly for execution. Limit and stop orders will be filled at the first available quote, a market order may be rejected if there is no price quote to fill it. We work with the liquidity provider to resolve the issue with the quote feed as soon as possible.

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