Check the stats and details of the latest PrimeXBT outages and issues
We are currently observing issues with the following services: - Charting on margin trading accounts: price bars are not being loaded since 11:49 UTC time on Sep 16th, 2022. - Trading account balances may not be displayed on the Main account page for some users, although the balance is available and displayed correctly in the trading terminal. Execution of trading orders is not affected by this issue. We are aware of the issue and are currently working to restore the service as soon as possible. We are looking into it as a priority and should fix it in the nearest time
Dear clients, Please be informed that deposits and withdrawals via Tron network have been suspended temporarily. Also, there may be delays with processing of deposits already sent to PrimeXBT via Tron network. We are working to resolve the issue as soon as possible and will notify additionally once the processing of TRC-20 deposits is fully resumed. Please be assured that your funds are safe. Pending deposits of TRC-20 tokens will be processed and the funds will be credited to account wallets once the processing is resumed. Pending withdrawals via Tron network will be processed and released once the processing is resumed.
Resolved Maintenance Accessibility issues
We observe performance issues with the PrimeXBT platform: - Internal transfers between account Wallets and Margin accounts may be delayed. - In-wallet Exchange service may be unavailable temporarily. If you received an error trying to exchange cryptocurrencies with the service, we recommend repeating an attempt in a few minutes. - Users may be unable to claim a reward for completing qualifying tasks. All users will be able to claim earned rewards once the issue is resolved. Our team is working on restoring the performance of the platform as soon as possible. All client funds are safe and unaffected. We will update the status as soon as the issue is permanently resolved.
Resolved Minor Mobile app keeps loading
Users of PrimeXBT app on Android devices and the old iOS app may experience an issue with continuous app loading after login. We are investigating it. For iOS users, we recommend installing our new app: it has been improved significantly and has more features. For Android users, we recommend to use web version of the platform as a workaround if there is an issue with loading.
Resolved Minor Missing data on some asset charts
Dear PrimeXBT users, We investigate an issue with data missing on Crypto and Forex charts in Maring trading and Covesitng Strategy accounts. Traders may observe price candles missing for some time intervals on Crypto and Forex charts. While we investigate the issue, traders may experience short-term interruptions - between 1 to 5 minutes - of chart loading in their Margin and Covesting accounts. Execution of orders will not be affected by chart loading interruptions. Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.
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