We continuously monitor the official PrimeXBT status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last PrimeXBT outages.
Minor Resolved · about 2 months ago · lasted about 10 hours
An incident with Copy-trading module caused the closure of active copy-trading strategies. Because of the incident, the following facilities have been taken offline for investigation and maintenance: - Copy-trading module - In-wallet Exchange 'Total funds' summary will not be shown on the main page of the account until the incident is resolved, because it includes funds in copy-trading strategies and followings. Indications of wallet and trading account balances are not affected. Our team working to restore the closed strategies as soon as possible. We will update as more information becomes available.
Minor Resolved · 2 months ago · lasted 30 minutes
We observe accessibility issues to PrimeXBT trading platform. We have taken the trading platform offline for a short maintenance to address the issues. Our team is working on restoring access to the platform as soon as possible. We will update the status as soon as the problem is permanently resolved.
Minor Resolved · 5 months ago · lasted about 4 hours
Following the TRON network upgrade (Periander upgrade), PrimeXBT is additionally verifying and monitoring withdrawals over the TRON network (TRC-20) to ensure a smooth transition and safety of clients’ transactions after the network upgrade. Due to the additional verification, withdrawals over the TRON network (TRC-20) may be delayed on Tuesday, July 11th, 2023. Withdrawals over other blockchains - Bitcoin, Ethereum (ERC-20), BSC (BEP-20), - and deposits over all blockchains are not affected by this additional check. We will notify additionally once the verification is completed.
Major Resolved · 6 months ago · lasted 1 day
There are delays with processing BEP-20 deposits and withdrawals (transfers over the BSC blockchain): * Some users may experience delays with processing their withdrawals over the BSC blockchain. * Crediting BEP-20 token deposits over the BSC blockchain is delayed for recent deposits. Deposits and withdrawals over other blockchains: Bitcoin, Ethereum (ERC-20), Tron (TRC-20) – are unaffected. Please be assured that your funds are safe. All pending deposits will be credited to user accounts, and delayed withdrawals will be released once our team resolves the processing issue. Our team is working on resolving the issue as soon as possible. We will post further updates as soon as there is additional information.
Minor Resolved · 6 months ago · lasted about 1 hour
Cloudflare reported network performance issues in the APAC (Asia-Pacific) region as of May 31, 2023 - 07:32 UTC. PrimeXBT utilizes Cloudflare infrastructure to provide access to the trading platform globally. Because of the incident, our users in the APAC region may experience issues loading the web version of the platform. If you experience issues loading the web version of the platform, we recommend using PrimeXBT mobile app to access your account. We are monitoring the situation with Cloudflare services
Minor Resolved · 8 months ago · lasted 24 minutes
We are currently observing an issue with price quotes from one of our liquidity providers. The price quotes are being delayed for Forex and CFDs instruments. Because of the issue, users may experience order execution rejections due to missing quotes. We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time
User-reported problems for PrimeXBT in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
PrimeXBT is an award-winning cryptocurrency trading platform that allows you to trade global markets including Crypto, Commodities, Indices, and Forex. Benefit from advanced trading tools, low fees, and instant order execution!