Is PrimeXBT Down?

PrimeXBT status is operational

Are you having problems?

Users are not reporting problems in PrimeXBT

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PrimeXBT problems reported by users

This chart provides user-reported problems for PrimeXBT in the last 12 hours. It's a collection of user reports from different sources.

Latest PrimeXBT Outages

We continuously monitor the official PrimeXBT status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last PrimeXBT outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
140 Days since last incident

Minor Resolved · 5 months ago · lasted about 3 hours

Price bars are missing on the charts for the period of 11:49 to 13:10 UTC on Sep 16th, 2022

We are currently observing issues with the following services: - Charting on margin trading accounts: price bars are not being loaded since 11:49 UTC time on Sep 16th, 2022. - Trading account balances may not be displayed on the Main account page for some users, although the balance is available and displayed correctly in the trading terminal. Execution of trading orders is not affected by this issue. We are aware of the issue and are currently working to restore the service as soon as possible. We are looking into it as a priority and should fix it in the nearest time

Minor Resolved · 5 months ago · lasted about 2 hours

Processing of TRC-20 transactions suspended (deposits and withdrawals)

Dear clients, Please be informed that deposits and withdrawals via Tron network have been suspended temporarily. Also, there may be delays with processing of deposits already sent to PrimeXBT via Tron network. We are working to resolve the issue as soon as possible and will notify additionally once the processing of TRC-20 deposits is fully resumed. Please be assured that your funds are safe. Pending deposits of TRC-20 tokens will be processed and the funds will be credited to account wallets once the processing is resumed. Pending withdrawals via Tron network will be processed and released once the processing is resumed.

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Maintenance Resolved · 8 months ago · lasted 2 days

Accessibility issues

We observe performance issues with the PrimeXBT platform: - Internal transfers between account Wallets and Margin accounts may be delayed. - In-wallet Exchange service may be unavailable temporarily. If you received an error trying to exchange cryptocurrencies with the service, we recommend repeating an attempt in a few minutes. - Users may be unable to claim a reward for completing qualifying tasks. All users will be able to claim earned rewards once the issue is resolved. Our team is working on restoring the performance of the platform as soon as possible. All client funds are safe and unaffected. We will update the status as soon as the issue is permanently resolved.

Minor Resolved · about 1 year ago · lasted 4 months

Mobile app keeps loading

Users of PrimeXBT app on Android devices and the old iOS app may experience an issue with continuous app loading after login. We are investigating it. For iOS users, we recommend installing our new app: it has been improved significantly and has more features. For Android users, we recommend to use web version of the platform as a workaround if there is an issue with loading.

Minor Resolved · over 1 year ago · lasted 7 months

Missing data on some asset charts

Dear PrimeXBT users, We investigate an issue with data missing on Crypto and Forex charts in Maring trading and Covesitng Strategy accounts. Traders may observe price candles missing for some time intervals on Crypto and Forex charts. While we investigate the issue, traders may experience short-term interruptions - between 1 to 5 minutes - of chart loading in their Margin and Covesting accounts. Execution of orders will not be affected by chart loading interruptions. Stay updated on platform status via prior to and throughout the maintenance.

Minor Resolved · over 1 year ago · lasted 9 months

Trade service disruption

We observe issues with the accessibility of the Trade terminal. The Trade terminal may not load and re-load periodically without completing the loading. Our team is working to identify the issue and fix it as soon as possible

Minor Resolved · over 1 year ago · lasted 9 months

Price quote delays for FX, Indices, and Commodities

We observe delays receiving price quotes from our liquidity provider for FX, Indices, and Commodities markets. As an STP broker, we depend on liquidity providers to quote prices and fill client orders that we pass to them directly for execution. Limit and stop orders will be filled at the first available quote, a market order may be rejected if there is no price quote to fill it. We work with the liquidity provider to resolve the issue with the quote feed as soon as possible.

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Frequently Asked Questions

Is PrimeXBT down right now? What is PrimeXBT current status?
PrimeXBT seems to be up and running. We've updated the status 3 minutes ago.
Was PrimeXBT down today?
PrimeXBT is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with PrimeXBT, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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