Resolved Trade service disruption
We observe issues with the accessibility of the Trade terminal. The Trade terminal may not load and re-load periodically without completing the loading. Our team is working to identify the issue and fix it as soon as possible
Resolved Price quote delays for FX, Indices, and Commodities
We observe delays receiving price quotes from our liquidity provider for FX, Indices, and Commodities markets. As an STP broker, we depend on liquidity providers to quote prices and fill client orders that we pass to them directly for execution. Limit and stop orders will be filled at the first available quote, a market order may be rejected if there is no price quote to fill it. We work with the liquidity provider to resolve the issue with the quote feed as soon as possible.
Resolved Service unavailable for most of the users
The service is unavailable now for most of the users. Our team is looking into it to bring the platform online as soon as possible Please stay updated on the platform status at https://status.primexbt.com
Resolved Trading service disruption
We observe accessibility issues on the trading platform. We have taken the platform offline for maintenance to address the issue. Our team working on it to fix it as soon as possible
Resolved Margin Trading service disruption - Personal accounts and Covesting Strategies
We observe accessibility issues on the trading platform. Some users may experience problems loading TRADE page for Margin trading and Covesting Strategies. Margin trading in iOS and Android app, and TURBO service are not affected by the incident. Our team working on it to fix it as soon as possible
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