Major · 4 months ago · lasted 1 day
Some customers are currently unable to register Visitors via the Calendar integration and/or Outlook Add-In. Affected users will receive automated emails from Proxyclick with the subject "Error while creating meeting on Proxyclick", and will need to utilize another method such as the Proxyclick Web App in order to register their Visitors at this time. This incident is currently only affecting customers who are using Microsoft Office 365 as their hosted email provider; Google Calendar and other providers are working normally. This incident has been identified and linked to an issue at a sub-processor who is critical to the operation of this functionality. Eptura Engineering and Support teams are engaged with the sub-processor to expedite resolution, as well as exploring alternative solutions in parallel to restore service as soon as possible.
Minor · 4 months ago · lasted 1 day
We are currently investigating this issue.
Major · 5 months ago · lasted about 3 hours
We are investigating reports of intermittent connectivity when syncing new iPad app kiosk instances.
Major · 6 months ago · lasted about 2 hours
We are currently investigating this issue that no users are able to use Proxyclick
Minor · 8 months ago · lasted about 5 hours
Currently Azure is experiencing major issues and instability that is impacting most parts of Proxyclick infrastructure, and we are monitoring the system. The impact from the Azure Networking instability may effect all parts of Proxyclick.
Minor · started over 1 year ago
An impact has been observed to our real-time event processsing which is causing delays to outbound Notifications (email, SMS, and other channels) and Watchlist lookups. Access Control was briefly impacted at the start of this event, but this impact has already been fully mitigated.
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