RedShelf Status
Check if RedShelf is down, recent outages, user-reported issues, and outages map.
Is RedShelf down right now?
RedShelf is working normally
Last checked from RedShelf's status page a few minutes ago
Check if RedShelf is down, recent outages, user-reported issues, and outages map.
RedShelf is working normally
Last checked from RedShelf's status page a few minutes ago
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 46 incidents since started monitoring RedShelf status in February 2021. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Aug 15, 2025
04:02 PM EDT
|
Major | White Label Connectivity Issues | 35 minutes |
|
Dec 05, 2024
02:39 PM EST
|
Minor | eReader Interruption | about 1 hour |
|
May 24, 2024
11:32 AM EDT
|
Major | RedShelf Site Interruption | about 2 hours |
|
Oct 25, 2023
08:45 PM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 31 minutes |
|
Sep 17, 2023
12:36 AM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 33 minutes |
|
Sep 04, 2023
06:13 PM EDT
|
Major | RedShelf Interruption | 19 minutes |
|
Jun 16, 2023
11:35 AM EDT
|
Major | RedShelf Site Interuption | about 2 hours |
|
Apr 26, 2023
10:36 AM EDT
|
Major | eReader Degraded Performance | about 4 hours |
|
Jan 17, 2023
12:55 PM EST
|
Minor | eReader Degraded Performance | about 1 hour |
|
Dec 04, 2022
06:12 PM EST
|
Major | eReader Interruption | about 23 hours |
Matt
Keep getting application errors.
Giselle
I have been trying to read my book since last week, and it keeps saying "service worker error"
Luana
Ereader has completely been stripped- will not load images or primary sources for historical textbook. Converted into a plain text file.
Marissa
Trying to read my book and it says service worker error
Jeff
App on iPad does not open books. It just goes to a white screen and has no functionality. I need to close the app completely to get back to my bookshelf.
Miranda
I get booted from my book seconds into accessing and shown “Application Error.”
Jessica
constantly stops working saying application error paid for 2 books I cannot properly access what garbage
Jackson
"Bad Gateway" host error.
MICHELE
Bad gateway Error code 502
Liora
it says something about a 502 gate way idk it shows a white screen and then when i tried to go on seperatley it said bad gate way.
Ari
It says bad gateway 502 redshelf.com host error please help I have an essay due soon
Lisa
Page doesn't load after accessing ebook
Jennifer
Website is down! "Service worker error"
Luis
Not able to read the books. Reader not working.
Lupita
My screen says "Service worker error"
Guerin
When I click on the Psychology book to read it goes to a blank screen and the book won't come up
Wouter
it says: Our system is temporarily unavailable.
Abby
My textbook isn't loading.
MaryKate
I have three books on RedShelf and every one says "System Worker Error" when I try and read them.
Bethzy
It says server worker error and won't load
Hannah
It keeps saying "service worker down" when I click on my ebook.
Fatima
My textbooks wont load. It just shows as a white page.
Andrey
I can’t access my textbooks
Haley
The page keeps refreshing on it's own
Logan
When I open my textbook it says "service worker error"
Isabella
it says service worker error
Thomas
It says your system is temporarily unavailable.
Victoria
Server worker error for one of my textbooks.
John
Text books read, "service worker error", whenever opening them.
Rahmana
Said sorry unavailable. Trying to download intro to computer networks and data design
Campbell
I am attempting to open “Single Variable Calculus” book, and it says service worker error. I have waited two hours now.
madeline
Service worker error is showing up I can not access the textbook
B
unable to load ebooks!!! it's finals week!!!! website gives 500 error
Anthony
This site can’t be reached brytewave.redshelf.com took too long to respond.
kara
none of my books are opening to read
Laura
My students are reporting slow or no loading of textbooks.
Gennevieve
Textbook won't load-Service Worker Error
Kaylee
when clicking on my class book the screen loads to say "service worker error".
Gillian
Won’t load my book that I just bought. Service worker error
Desiree
service worker error keeps reporting. no access to my book.
Yasmin
Keeps saying “service worker error” whenever I open my book
Natalie
It keeps reporting service worker error
Ca
Cannot access document reader
Natalie
It says "Application Error Oops, something went wrong. The application has encountered and error. Try going back to shelf to continue." I have gone back to shelf, I have closed the application, I have restarted my tablet. I am still encountering the same error.
Alyson
I am trying to access a textbook on my laptop and it keeps saying “Service Worker Error”
Sarah
service worker error message appears when I try to access my document
Alyssa
I tried opening my textbook to do a reading for class, but it keeps saying service worker error. I tried refreshing and trying again in another browser, but nothing works.
Mel
Can not access textbook I purchased, and website says it is down
Laura
I can’t read the text book on safari or the app and I have the latest iOS software
Coral
Receiving service worker error every time I go to open the text book. Nothing else shows up and I've tried logging out and logging back in, it didn't help
Angeles
I can access the book online via web browser but can’t use it with their app
Filip
I have bough an eBook on RedShelf and I am unable to access it. All attempts are with an application error and nothing seems to fix this issue.
Jeremy
My books will not load, just the loading icon in the middle of the screen
Taylor
I am getting a "Service worker error" message
Amelia
It is telling me that "the system is temporarily unavailable"
Blair
When I try to access my textbook I get a "Service worker error"
Ash
I can open the website and get to the book I need, but the book keeps loading, quitting, loading, and so forth off and on again
chloe
the website is loading and whatever, but it's not showing any text on screen
Jenifer
I'm having trouble accessing my ebooks. My internet connection is stable and my device is up to date. When I try to access my ebooks the screen just loads or its a blank page.
Maile
I keep receiving the service worker error for every textbook.
| Component | Status |
|---|---|
| Website | OK |
| eReader | OK |
| Management Tools | OK |
RedShelf isn't down. You can check RedShelf status and incident details on the top of the page. IsDown continuously monitors RedShelf official status page every few minutes. In the last 24 hours, there were 0 outages reported.
RedShelf is currently operational. You can check RedShelf status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of RedShelf being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the RedShelf official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
RedShelf last outage was on August 15, 2025 with the title "White Label Connectivity Issues"
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
