What is RedShelf current status?

RedShelf seems to be having problems. You can check RedShelf status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

Is RedShelf down today?

RedShelf was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the RedShelf status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest RedShelf outages, issues and problems' at the top of the page.

When was the last RedShelf outage?

RedShelf last outage was on December 05, 2024 with the title "eReader Interruption"

How to monitor or check RedShelf status?

You can use IsDown service or go to RedShelf official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when RedShelf is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when RedShelf has issues. RedShelf official status page might also offer notification options such as email, SMS, or Slack.

Is RedShelf Down? Check the current RedShelf status & outages

Current RedShelf official ongoing incidents

No incidents reported in RedShelf's status page

IsDown pulls data from RedShelf's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

RedShelf issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about RedShelf problems

A

Abby
5 days ago
My textbook isn't loading.
M

MaryKate
15 days ago
I have three books on RedShelf and every one says "System Worker Error" when I try and read them.
B

Bethzy
20 days ago
It says server worker error and won't load
H

Hannah
21 days ago
It keeps saying "service worker down" when I click on my ebook.
F

Fatima
28 days ago
My textbooks wont load. It just shows as a white page.
A

Andrey
28 days ago
I can’t access my textbooks
H

Haley
about 1 month ago
The page keeps refreshing on it's own
L

Logan
about 1 month ago
When I open my textbook it says "service worker error"
I

Isabella
about 1 month ago
it says service worker error
T

Thomas
about 2 months ago
It says your system is temporarily unavailable.
V

Victoria
about 2 months ago
Server worker error for one of my textbooks.
J

John
about 2 months ago
Text books read, "service worker error", whenever opening them.
R

Rahmana
about 2 months ago
Said sorry unavailable. Trying to download intro to computer networks and data design
C

Campbell
about 2 months ago
I am attempting to open “Single Variable Calculus” book, and it says service worker error. I have waited two hours now.
M

madeline
3 months ago
Service worker error is showing up I can not access the textbook
B

B
3 months ago
unable to load ebooks!!! it's finals week!!!! website gives 500 error
A

Anthony
3 months ago
This site can’t be reached brytewave.redshelf.com took too long to respond.
K

kara
4 months ago
none of my books are opening to read
L

Laura
4 months ago
My students are reporting slow or no loading of textbooks.
G

Gennevieve
4 months ago
Textbook won't load-Service Worker Error
K

Kaylee
4 months ago
when clicking on my class book the screen loads to say "service worker error".
G

Gillian
5 months ago
Won’t load my book that I just bought. Service worker error
D

Desiree
5 months ago
service worker error keeps reporting. no access to my book.
Y

Yasmin
6 months ago
Keeps saying “service worker error” whenever I open my book
N

Natalie
6 months ago
It keeps reporting service worker error
C

Ca
6 months ago
Cannot access document reader
N

Natalie
6 months ago
It says "Application Error Oops, something went wrong. The application has encountered and error. Try going back to shelf to continue." I have gone back to shelf, I have closed the application, I have restarted my tablet. I am still encountering the same error.
A

Alyson
6 months ago
I am trying to access a textbook on my laptop and it keeps saying “Service Worker Error”
S

Sarah
6 months ago
service worker error message appears when I try to access my document
A

Alyssa
6 months ago
I tried opening my textbook to do a reading for class, but it keeps saying service worker error. I tried refreshing and trying again in another browser, but nothing works.
M

Mel
7 months ago
Can not access textbook I purchased, and website says it is down
L

Laura
7 months ago
I can’t read the text book on safari or the app and I have the latest iOS software
C

Coral
7 months ago
Receiving service worker error every time I go to open the text book. Nothing else shows up and I've tried logging out and logging back in, it didn't help
A

Angeles
7 months ago
I can access the book online via web browser but can’t use it with their app
F

Filip
7 months ago
I have bough an eBook on RedShelf and I am unable to access it. All attempts are with an application error and nothing seems to fix this issue.
J

Jeremy
8 months ago
My books will not load, just the loading icon in the middle of the screen
T

Taylor
9 months ago
I am getting a "Service worker error" message
A

Amelia
9 months ago
It is telling me that "the system is temporarily unavailable"
B

Blair
9 months ago
When I try to access my textbook I get a "Service worker error"
A

Ash
10 months ago
Website I can open the website and get to the book I need, but the book keeps loading, quitting, loading, and so forth off and on again
C

chloe
12 months ago
the website is loading and whatever, but it's not showing any text on screen
J

Jenifer
about 1 year ago
I'm having trouble accessing my ebooks. My internet connection is stable and my device is up to date. When I try to access my ebooks the screen just loads or its a blank page.
M

Maile
about 1 year ago
I keep receiving the service worker error for every textbook.

RedShelf outage history

IsDown has tracked 45 incidents since started monitoring RedShelf status in February 2021.

Dec 05 2024

eReader Interruption

3 months ago · lasted about 1 hour

We are currently investigating this issue. More details
May 24 2024

RedShelf Site Interruption

10 months ago · lasted about 2 hours

Some users have reported service degradation when trying to access materials. Our team is currently investigating. More details
Sep 04 2023

RedShelf Interruption

over 1 year ago · lasted 19 minutes

We are currently investigating this issue. More details
Feb 2021 ...

IsDown started monitoring RedShelf status

We've tracked and collected 45 incidents since started monitoring RedShelf status

RedShelf outages in the last 30 days

Number of Incidents

0 issues

Last incident

97 days ago

Having problems with RedShelf? What can you do?

First, stay calm.
- We know it's stressful when RedShelf is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did RedShelf already acknowledge the issue? And published a status update? (You can find it in the top of the page or in RedShelf status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If RedShelf is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Service has recovered?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.