RedShelf Status - Is RedShelf Down?

RedShelf is operational

Updated a few minutes ago

RedShelf not working for you?

Current RedShelf official ongoing incidents

No incidents reported in RedShelf's status page

IsDown pulls data from RedShelf's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

RedShelf issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about RedShelf problems

  • J

    Jennifer

    Website is down! "Service worker error"

  • L

    Luis

    Not able to read the books. Reader not working.

  • L

    Lupita

    My screen says "Service worker error"

  • G

    Guerin

    When I click on the Psychology book to read it goes to a blank screen and the book won't come up

  • W

    Wouter

    it says: Our system is temporarily unavailable.

  • A

    Abby

    My textbook isn't loading.

  • M

    MaryKate

    I have three books on RedShelf and every one says "System Worker Error" when I try and read them.

  • B

    Bethzy

    It says server worker error and won't load

  • H

    Hannah

    It keeps saying "service worker down" when I click on my ebook.

  • F

    Fatima

    My textbooks wont load. It just shows as a white page.

  • A

    Andrey

    I can’t access my textbooks

  • H

    Haley

    The page keeps refreshing on it's own

  • L

    Logan

    When I open my textbook it says "service worker error"

  • I

    Isabella

    it says service worker error

  • T

    Thomas

    It says your system is temporarily unavailable.

  • V

    Victoria

    Server worker error for one of my textbooks.

  • J

    John

    Text books read, "service worker error", whenever opening them.

  • R

    Rahmana

    Said sorry unavailable. Trying to download intro to computer networks and data design

  • C

    Campbell

    I am attempting to open “Single Variable Calculus” book, and it says service worker error. I have waited two hours now.

  • M

    madeline

    Service worker error is showing up I can not access the textbook

  • B

    B

    unable to load ebooks!!! it's finals week!!!! website gives 500 error

  • A

    Anthony

    This site can’t be reached brytewave.redshelf.com took too long to respond.

  • K

    kara

    none of my books are opening to read

  • L

    Laura

    My students are reporting slow or no loading of textbooks.

  • G

    Gennevieve

    Textbook won't load-Service Worker Error

  • K

    Kaylee

    when clicking on my class book the screen loads to say "service worker error".

  • G

    Gillian

    Won’t load my book that I just bought. Service worker error

  • D

    Desiree

    service worker error keeps reporting. no access to my book.

  • Y

    Yasmin

    Keeps saying “service worker error” whenever I open my book

  • N

    Natalie

    It keeps reporting service worker error

  • C

    Ca

    Cannot access document reader

  • N

    Natalie

    It says "Application Error Oops, something went wrong. The application has encountered and error. Try going back to shelf to continue." I have gone back to shelf, I have closed the application, I have restarted my tablet. I am still encountering the same error.

  • A

    Alyson

    I am trying to access a textbook on my laptop and it keeps saying “Service Worker Error”

  • S

    Sarah

    service worker error message appears when I try to access my document

  • A

    Alyssa

    I tried opening my textbook to do a reading for class, but it keeps saying service worker error. I tried refreshing and trying again in another browser, but nothing works.

  • M

    Mel

    Can not access textbook I purchased, and website says it is down

  • L

    Laura

    I can’t read the text book on safari or the app and I have the latest iOS software

  • C

    Coral

    Receiving service worker error every time I go to open the text book. Nothing else shows up and I've tried logging out and logging back in, it didn't help

  • A

    Angeles

    I can access the book online via web browser but can’t use it with their app

  • F

    Filip

    I have bough an eBook on RedShelf and I am unable to access it. All attempts are with an application error and nothing seems to fix this issue.

  • J

    Jeremy

    My books will not load, just the loading icon in the middle of the screen

  • T

    Taylor

    I am getting a "Service worker error" message

  • A

    Amelia

    It is telling me that "the system is temporarily unavailable"

  • B

    Blair

    When I try to access my textbook I get a "Service worker error"

  • A

    Ash

    Website

    I can open the website and get to the book I need, but the book keeps loading, quitting, loading, and so forth off and on again

  • C

    chloe

    the website is loading and whatever, but it's not showing any text on screen

  • J

    Jenifer

    I'm having trouble accessing my ebooks. My internet connection is stable and my device is up to date. When I try to access my ebooks the screen just loads or its a blank page.

  • M

    Maile

    I keep receiving the service worker error for every textbook.

RedShelf outage history

IsDown has tracked 45 incidents since started monitoring RedShelf status in February 2021.

  • Dec 05 2024

    5 months ago · lasted about 1 hour

    We are currently investigating this issue. More details

  • May 24 2024

    11 months ago · lasted about 2 hours

    Some users have reported service degradation when trying to access materials. Our team is currently investigating. More details

  • Sep 04 2023

    over 1 year ago · lasted 19 minutes

    We are currently investigating this issue. More details

  • Feb 2021 ...
    IsDown started monitoring RedShelf status

    We've tracked and collected 45 incidents since started monitoring RedShelf status

Having problems with RedShelf? What can you do?

  1. First, stay calm.

    • We know it's stressful when RedShelf is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did RedShelf already acknowledge the issue? And published a status update? (You can find it in the top of the page or in RedShelf status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If RedShelf is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Monitoring 3 RedShelf services and regions

0 incidents in 2025

RedShelf outages in the last 30 days

Number of Incidents

0 issues

Last incident

147 days ago

Check RedShelf components, services, or regions current status in real-time

Frequently Asked Questions

Is RedShelf down today?

RedShelf isn't down. You can check RedShelf status and incident details on the top of the page. IsDown continuously monitors RedShelf official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current RedShelf status?

RedShelf is currently operational. You can check RedShelf status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a RedShelf outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is RedShelf slow today?

Currently there's no report of RedShelf being slow. Check on the top of the page if there are any reported problems by other users.

How are RedShelf outages detected?

IsDown monitors the RedShelf official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last RedShelf outage?

RedShelf last outage was on December 05, 2024 with the title "eReader Interruption"

RedShelf not working for you? How do I know if RedShelf is down?

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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