Outage in RingCentral Engage Digital

Major incident on WhatsApp API

Resolved Major

October 22, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

There is an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api We are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.

Components affected

RingCentral Engage Digital Whatsapp synchronization

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 10/22/2022 08:05AM

There is an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api
We are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.

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