Outage in Salsify

Salsify FTP Unavailable

Resolved Major
March 06, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Salsify's FTP provider is currently unavailable. We're currently working to restore service. Imports, Exports, Uploads, and Lookup Tables are currently affected.
Components affected
Salsify FTP
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/06/2023 11:43PM

We have determined our FTP Partner has resolved their outage, and this incident has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING about 2 years ago - at 03/06/2023 08:48PM

We have received word from our FTP Provider that services have returned to normal functionality. We will continue monitoring for expected functionality and provide additional updates as needed.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING about 2 years ago - at 03/06/2023 07:03PM

Salsify's FTP provider is currently unavailable. We're currently working to restore service. Imports, Exports, Uploads, and Lookup Tables are currently affected.

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