Outage in Salsify

Connection issues to Salsify FTP Partner

Resolved Minor

March 09, 2023 - Started about 1 year ago - Lasted 3 days
Official incident page

Need to monitor Salsify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salsify, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing some intermittent connection issues to Salsify's FTP partner. We are working with our FTP partner to resolve this issue. Exports, Uploads and Lookup Tables using a file from the Salsify FTP may be affected. Customers with internal systems connecting via FTP should try using PASSIVE mode as a workaround. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify FTP

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/12/2023 09:41PM

The intermittent connection issues with Salsify's FTP partner has been resolved. Exports, Uploads and Lookup Tables using a file from the Salsify FTP should be working as expected now.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED about 1 year ago - at 03/09/2023 11:18PM

We are experiencing some intermittent connection issues to Salsify's FTP partner. We are working with our FTP partner to resolve this issue. Exports, Uploads and Lookup Tables using a file from the Salsify FTP may be affected. Customers with internal systems connecting via FTP should try using PASSIVE mode as a workaround.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Latest Salsify outages

Issue Loading Digital Assets in Tasks - 6 days ago

Slowness in Bulk Edit and Imports - 20 days ago

Stale data for Overstock insights reports - 21 days ago

Bazzarvoice failed publishes - about 1 month ago

Some customers cannot create new product records - about 2 months ago

Start monitoring Salsify and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook