Outage in Salsify

Custom Readiness Report Request Form Outage

Resolved Major
September 28, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Our engineering team has deployed a fix to an issue with the custom Readiness Report request form that was causing the form to load improperly. Users were not be able to complete and submit the request form to create a new custom readiness report or to update an existing custom readiness report at this time. We will continue to monitor the issue to ensure that the form is working as expected. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Application
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/28/2023 09:11PM

Our engineering team has deployed a fix to an issue with the custom Readiness Report request form that was causing the form to load improperly. We are seeing that the request form is now loading and working properly. Users are now able to complete and submit the request form to create a new custom readiness report or to update an existing custom readiness report.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING over 1 year ago - at 09/28/2023 07:33PM

Our engineering team has deployed a fix to an issue with the custom Readiness Report request form that was causing the form to load improperly. Users were not be able to complete and submit the request form to create a new custom readiness report or to update an existing custom readiness report at this time.

We will continue to monitor the issue to ensure that the form is working as expected. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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