This chart provides user-reported problems for SEON in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official SEON status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last SEON outages and possible affected you.
Minor Resolved · started 8 months ago
At 12:53 UTC our monitoring system indicated an elevated 5xx error rate on our API infrastructure. Due to a database issue, our services were partly unresponsive at 12:53 UTC and between 12:56 and 13:02 UTC. As the alarm went out, our 24/7 operations team started the recovery and all systems were operational by 13:02 UTC.
Minor Resolved · started 11 months ago
Outage in Fraud API - Database-related issue
The issue has been identified and a fix is being implemented.
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Minor Resolved · started about 1 year ago
Partial system outage in US region
We are experiencing a partial system outage in the US region because of service degradation related to the underlying AWS infrastructure. Our team is monitoring the situation and working on the possible mitigation steps to the best of their ability considering the fact that the source of this issue is at AWS’ side.
Minor Resolved · started about 1 year ago
At 16:26 UTC our monitoring system indicated elevated load on our API and database infrastructure. At 16:28 UTC this issue escalated further and caused an outage in our API services. As the alarm went out, our 24/7 operations team started the recovery and all systems were operational by 16:39 UTC. We had two brief performance degradations during the recovery process (16:48-16:50 and 17:06-17:08) that affected a small number of our customers. The issue was caused by a misconfiguration in our Sense Platform that led to increased database load which caused transactions to time out in our API layer. Our engineering team is working on performance improvements to prevent such issues from happening again.
Minor Resolved · started over 1 year ago
REST API outage in EU region
At 11:20 UTC our monitoring system indicated an elevated error rate on our API infrastructure in the EU region. Our DevOps team immediately started to identify the root cause and after executing the recovery procedure all systems were operable by 11:31 UTC.
Minor Resolved · started about 2 years ago
Partial system outage
From 9:20 PM to 9:33 PM CET, we experienced a significant slowdown on our REST API due to a database issue. The root cause have been identified and mitigated quickly by our DevOps team. After the complete recovery of the service the engineering team started to implement a solution to prevent further occurrences of the issue. We understand this service issue has impacted many of our customers and we apologize for the inconvenience caused.
Minor Resolved · started about 2 years ago
Partial system outage in EU region
From 4:32 PM to 6:15 PM CEST, we experienced a significant amount of 504 errors in the EU region due to degraded performance on our application servers. The root cause of this outage was a load increase on an underlying REST API application component which affected the overall system performance. Our 24/7 DevOps team immediately started to to analyze and identify the issue and after escalating the Engineering team, the hotfix was released in two steps. The engineering team started to work on preventive measurement to avoid similar issues in the future. We understand this service issue has impacted many of our customers and we apologize for the inconvenience caused.
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