ShipStation Status

Resolved Account Log In Issues

We are currently receiving reports of issues when attempting to log in due to an ongoing issue with Auth0: https://status.auth0.com/ We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.

Resolved Issues with DHL eCommerce Label Creation

We are currently investigating reports of intermittent errors when attempting to create DHL eCommerce labels. We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.

Resolved Stamps Issue

Stamps Engineers have notified us that they have identified an issue that may affect some of our customers' ability to login into their Stamps.com account. This may also be affecting customers' ability to create USPS labels in ShipStation. We are working with Stamps to quickly resolve this issue and will provide an update when it is available. We apologize for the inconvenience. More Updates can be found at https://status.stamps.com/

Resolved Canada Post - Label Errors

We have received reports that Canada Post is experiencing issues and returning label errors. We are investigating further.

Resolved UPS Label Creation Error

We have identified an issue where customers are seeing label creation errors with orders coming from Amazon. We are currently working on getting this resolved. This will cause issues with creating labels with carriers like UPS. As a alternative, you can edit phone numbers to only included the standard 10-digit format to create a label that is seeing the issue and displaying the error message “ The ship to phone number must not exceed 15 numeric digits in length”

Resolved Walmart Store Import

We are currently seeing issues with Walmart Marketplace Store imports. Our team is currently investigating the issue.

Resolved Stamps Outage

We are currently receiving multiple reports of label creation failing. We have reached out to Stamps.com and they are aware of the issue and working to resolve it as soon as possible. Please check back for updates regarding this issue.

Resolved Increased Response Times

We are currently investigating high response times across all environments.

Resolved Slowness on ShipStation

We are currently investigating an issue causing slow response for some ShipStation users. We apologize for the inconvenience and will provide updates as they are available. Thank you for your patience as we work to resolve this.

Resolved Stamps Outage

Stamps Engineers have notified us that they have identified an issue that may affect some of our customers' ability to login into their Stamps.com account. This may also be affecting customers' ability to create USPS labels in ShipStation. We are working with Stamps to quickly resolve this issue and will provide an update when it is available. We apologize for the inconvenience.