Number of Incidents
15 outages
Since last incident
2 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Shopify.
Minor · 2 days ago · lasted 36 minutes
Apps not installing to some shops
Some users are currently unable to install apps from the Shopify App Store. We are investigating the issue and will keep you updated.
Minor · 5 days ago · lasted 38 minutes
Customers may encounter error messages when attempting to checkout
Some customers may be encountering an error when attempting to complete their checkout through Shopify Payments with Multi-currency.
Minor · 8 days ago · lasted about 1 hour
Some Users unable to access Live Chats
Some users are encountering errors when attempting to access Live Chats. We are investigating and will keep you updated.
Minor · 9 days ago · lasted 28 minutes
PINs to contact Support temporarily unavailable
Our personal identification numbers, used to contact Support, are currently unavailable due to a technical issue. We are investigating and will keep you updated.
Minor · 9 days ago · lasted about 1 hour
Admin not loading correctly for some stores
Some merchants and partners are currently seeing invalid permission errors in their Shopify admins. We are investigating and will keep you updated.
Minor · 13 days ago · lasted about 4 hours
Chat support intermittent issues
Some merchants are having trouble connecting with our chat support. We are currently investigating the issue and will keep you updated. You can visit https://help.shopify.com/ to access our Help documentation.
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