Outage in Shopify

Some merchants may experience issues accessing apps using managed pricing

Resolved Minor
July 01, 2025 - Started 26 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Some merchants are encountering a 500 error message when accessing newly installed apps that specifically utilise managed pricing. We are investigating and will keep you updated.
Components affected
Shopify Admin Shopify Third party services
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 07/01/2025 08:19AM

Between 4:08 UTC and 8:00 UTC, we experienced an issue where some newly installed apps would encounter errors in the admin if using managed pricing. A fix was implemented at 7:51UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

IDENTIFIED 25 days ago - at 07/01/2025 07:20AM

We've identified the problem affecting some managed pricing apps and we're working on a solution.

INVESTIGATING 25 days ago - at 07/01/2025 05:57AM

We are continuing to investigate and will update here when more information becomes available.

INVESTIGATING 26 days ago - at 07/01/2025 05:41AM

Some merchants are encountering a 500 error message when accessing newly installed apps that specifically utilise managed pricing. We are investigating and will keep you updated.

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