Outage in Shopify
Some merchants may experience issues accessing apps using managed pricing
Resolved MinorIncident Report
Some merchants are encountering a 500 error message when accessing newly installed apps that specifically utilise managed pricing. We are investigating and will keep you updated.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/01/2025 08:19AM
Between 4:08 UTC and 8:00 UTC, we experienced an issue where some newly installed apps would encounter errors in the admin if using managed pricing. A fix was implemented at 7:51UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
IDENTIFIED
10 months ago - at 07/01/2025 07:20AM
We've identified the problem affecting some managed pricing apps and we're working on a solution.
INVESTIGATING
10 months ago - at 07/01/2025 05:57AM
We are continuing to investigate and will update here when more information becomes available.
INVESTIGATING
10 months ago - at 07/01/2025 05:41AM
Some merchants are encountering a 500 error message when accessing newly installed apps that specifically utilise managed pricing. We are investigating and will keep you updated.
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