Outage in Smile.io
Shopify POS integration down
Resolved Minor
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Outage Details
We've been made aware of an issue with our Shopify POS integration that's causing points redemption to not work in Shopify POS. We are currently investigating this issue.
Components affected
Smile.io Smile Customer ExperienceLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 12/06/2022 11:11PM
This incident has been resolved.
MONITORING
over 2 years ago - at 12/06/2022 09:31PM
Shopify seems to have fixed the issue that was causing Shopify POS integrations to not work properly. You should be able to add Smile tiles to your POS app and allow customers to redeem points on POS rewards again. We are continuously monitoring and will keep this page updated.
INVESTIGATING
over 2 years ago - at 12/06/2022 05:25PM
We've been made aware of an issue with our Shopify POS integration that's causing points redemption to not work in Shopify POS. We are currently investigating this issue.
Latest Smile.io outages
Temporary delays in order processing - 3 months ago
Errors connecting to BigCommerce and Shopify POS - 9 months ago
Smile is currently unavailable on the Shopify app store - 9 months ago
Customer Data access and Reports Display Issue on Admin Interface - about 1 year ago
Degraded database performance - about 1 year ago
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