Outage in Smile.io

Smile scripts causing website load issues

Resolved Major
March 13, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are actively investigating an issue where some of our scripts are causing intermittent load issues on merchants' sites.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/13/2023 07:18PM

Thank you so much for your patience. This incident has been resolved. If you're still experiencing issues loading your website - please try fully closing and re-opening your browser. Please reach out to help@smile.io if you have any additional questions or concerns.

MONITORING about 1 year ago - at 03/13/2023 07:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 03/13/2023 06:00PM

We are actively investigating an issue where some of our scripts are causing intermittent load issues on merchants' sites.

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