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We continuously monitor the official Sorry status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Sorry outages.
Major Resolved · 8 days ago · lasted 16 minutes
We are currently experiencing delays across all message distributions (email, SMS, Microsoft Teams, Slack and SMS) resulting in notifications taking longer to be delivered. We will provide an update when we have identified the root cause. We appreciate your patience and understanding.
Major Resolved · about 1 month ago · lasted about 2 hours
On Saturday, February 25, 2023, starting at 02:00 UTC, Postmark, one of our email providers, will perform necessary [database maintenance ]https://status.postmarkapp.com/notices/rash28z3rcpwx37x-scheduled-maintenance-on-friday-february-24-2023) for 2 hours. **What impact does this have on Sorry™ customers?** If you have configured email notifications to send via Postmark, either through out-of-the-box configuration or have configured Postmark separately. In that case, emails might get queued for a short period during the maintenance window and will get processed as Postmark has completed its maintenance. Throughout the maintenance, Postmark will be updating its [status page ](https://status.postmarkapp.com) with updates, and the Sorry™ team will update this notice if there are any significant issues or if the planned maintenance extends. If you have any questions, please feel free to reach out to us via our [Help Centre](https://help.sorryapp.com).
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Major Resolved · about 1 month ago · lasted about 1 hour
On Friday, February 24, 2023, starting at 09:00 UTC, we're performing behind-the-scenes maintenance on one of our data stores. **What impact does this have on Sorry™ customers?** We don't expect this to impact customers, and everything should continue to work as usual, but in the interests of transparency, we want to keep you informed of our plans. If you have any questions, please feel free to reach out to us via our [Help Centre](https://help.sorryapp.com/en/).
Major Resolved · about 2 months ago · lasted about 23 hours
Issue creating new Pingdom automations
We have identified an issue with our Pingdom Integration. For customers who create or configure a new Pingdom integration via monitoring automation, an error is presented stating the credentials need to be corrected. The issue is caused by Sorry™ using an older version of the Pingdom API, which requires a username and password. Pingdom no longer accepts this form of authentication. We are changing the integration setup to use a newer version of the API, which will require an API key and allow customers to continue setting up the integration. Note that most existing Pingdom integrations are still working; however, we advise only making configuration changes once we have implemented the new API. Please standby for further updates.
Major Resolved · 3 months ago · lasted 17 minutes
Delays with notifications
We are currently experiencing delays across all message distributions (email, SMS, Microsoft Teams, Slack and SMS) resulting in notifications taking longer to be delivered. We are urgently investigating and will provide an update as soon as possible. Apologies for any inconvenience this may cause.
Major Resolved · 4 months ago · lasted about 1 hour
Platform Edge Planned Maintenance
We will perform planned maintenance to migrate and implement a new edge provider on the 24th of November 2022, starting at 09:30UTC for 1 hour. During the maintenance, there will be no impact on status pages, management UI and API
Major Resolved · 5 months ago · lasted 25 minutes
Potential DoS Attack
Sorry, everyone, we're currently seeing an unprecedented load on our services, which appears to be suspicious, and is causing some performance and availability issues, meaning that customers are struggling to log in to their accounts or access their status page. We're actively working to mitigate these now. More updates to follow.
User-reported problems for Sorry in the last 12 hours. It's a collection of user reports from different sources.
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