This chart provides user-reported problems for Thanx in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Thanx status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Thanx outages and possible affected you.
Minor Resolved · 11 days ago · lasted about 22 hours
{"en":"Merchant dashboard reporting data not refreshing"}
{"en":"Our data syncing has resumed. We are working closely with our data provider Fivetran to understand root cause."}
Minor Resolved · 26 days ago · lasted about 7 hours
{"en":"Downstream email provider incident"}
{"en":"A downstream email provider is experiencing an outage. This is impacting non-critical email sends, though campaign and authentication emails are not impacted. We are actively investigating ways to mitigate this situation and will provide an update as we have more details."}
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Minor Resolved · 28 days ago · lasted about 6 hours
Scheduled database maintenance
{"en":"Scheduled database maintenance will be occurring during this time. There should be minimal consumer impact, though performance of some requests may be reduced during this maintenance period."}
Minor Resolved · about 1 month ago · lasted 1 day
{"en":"Degraded ordering functionality due to downstream provider incident"}
{"en":"A downstream system provider responsible for vaulting payment info is experiencing platform issues. As a result, users may be experiencing errors when they attempt to place orders using Thanx ordering experiences. See https://status.spreedly.com/incidents/14cv89y5vt6h for more details. We'll monitor the situation and post an update as soon as we have more information."}
Minor Resolved · about 2 months ago · lasted about 6 hours
Database maintenance
{"en":"During this time, there will be planned database maintenance that may cause platform latency. This maintenance is expected to not last more than one hour."}
Minor Resolved · about 2 months ago · lasted about 22 hours
{"en":"Reporting data not refreshing"}
{"en":"Reporting latency is nearing full recovery. We expect reporting to be fully restored in the next few hours. We will continue to closely monitor the situation and will provide updates when we have any additional details."}
Minor Resolved · 2 months ago · lasted about 6 hours
{"en":"Degraded performance of our merchant reporting"}
{"en":"Our data provider Snowflake is experiencing an incident that is impacting our ability to refresh our report data. See more here https://status.snowflake.com/incidents/yh1n0ly69chm\n\nWe will continue to monitor closely"}
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