This chart provides user-reported problems for ThreatX in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official ThreatX status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last ThreatX outages and possible affected you.
Minor Resolved · about 2 months ago · lasted about 2 hours
ThreatX Engineering is investigating degraded performance in the ThreatX Dashboard web application. We will post updates as we learn more about the extent of the impact.
Minor Resolved · 3 months ago · lasted about 3 hours
ThreatX Engineering has identified a regression in the ThreatX Dashboard web application preventing a subset of SSO tenant accounts from logging in. ThreatX Engineering is planning on resolving the issue by executing a release of the ThreatX Dashboard on October 27, 2022, most likely in the hours between 16:30 and 20:30 UTC. Users may see intermittent page load errors during the time of release, which should be resolved by reloading the page.
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Major Resolved · 4 months ago · lasted 42 minutes
ThreatX Engineering has received reports that the ThreatX Dashboard web application is inaccessible and timing out during attempts to login. Engineering has verified the reports and is investigating the problem to determine cause and next steps. At this time we do not have any reason to believe that ThreatX Protection services are negatively impacted in any way.
Minor Resolved · 4 months ago · lasted about 4 hours
ThreatX engineering is investigating an issue in which the Dashboard page is suffering from degraded performance. Preliminary investigations appear to show recent data displayed in the Dashboard is missing or incomplete. As a workaround, customers may use the Explorer or Live View pages until the incident is resolved. This issue in the Dashboard page does not appear to have any impact on ThreatX protection services.
Minor Resolved · 6 months ago · lasted about 2 hours
Partial outage in US-east-2 availability zone
ThreatX on call staff are investigating a partial outage in the US-east-2 availability zone. This outage potentially affects customers with sensors deployed in the AWS us-east-2 availability zone, as well as customers with ThreatX accounts in the ThreatX us-east-2a availability zone. ThreatX staff is actively investigating and will update with more information as it becomes available.
Maintenance Resolved · 7 months ago · lasted 22 minutes
Dashboard web application inaccessible
The service powering the ThreatX Dashboard web application is currently unavailable. This incident is most likely related to the ongoing maintenance being performed but was not explicitly planned as part of the maintenance effort. ThreatX engineering is investigating the outage. At this time we do not believe any customer traffic is affected. We will update as soon as we know more details.
Minor Resolved · 8 months ago · lasted 2 minutes
Planned DB Upgrade 6/20/22
On the evening of Monday June 20th, beginning around 21:00 MDT we will be performing upgrades on our DB servers. While we do not anticipate any down time, customers could see some slight increases to latency. We are allotting 3 hours for this process to take place but will likely complete sooner. We will update the status page once the maintenance is complete.
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