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ThreatX Outages
Resolved Minor Planned DB Upgrade 6/20/22
On the evening of Monday June 20th, beginning around 21:00 MDT we will be performing upgrades on our DB servers. While we do not anticipate any down time, customers could see some slight increases to latency. We are allotting 3 hours for this process to take place but will likely complete sooner. We will update the status page once the maintenance is complete.
Resolved Minor Hosted WAF DNS Outage
We discovered an issue with our hosting provider DNS services that are preventing some sensors from forwarding traffic. Our engineers are investigating the issue.
Resolved Minor SSO authentication issues
We are currently investigating issues with SSO authentication that appear to be caused by an outage with DNS services. ThreatX engineers are investigating the issue and working with upstream providers to resolve the problem.
Resolved Minor INAP routing issues
ThreatX sensors hosted in INAP Dallas, San Jose, and Amsterdam datacenters experienced connectivity issues from 12:04pm to 12:16pm MST. Customers with sensors in theses datacenters may have experienced connectivity issues. Everything is back to normal operations as of 12:16pm MST.
Resolved Minor Degraded sensor performance in Dallas due to external backbone provider issues.
We are currently investigating this issue.
ThreatX Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Step 1 Create an account
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Step 2 Select your services
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Step 3 Set up notifications
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Frequently Asked Questions
- Is ThreatX down today?
- ThreatX seems to be up and running. We've updated the status 5 minutes ago.
- I'm having issues with ThreatX, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when ThreatX is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when ThreatX has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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