Outage in TokBox

Video Server Failure in Asia Pacific South region

Resolved Minor
April 30, 2022 - Started about 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our enterprise server. At 2022-04-30 06:40 UTC, we lost one Enterprise TURN-server in the Asia Pacific Regional data center. Users would have experienced a connection drop if they were on this instance and recovered immediately. There is no ongoing customer impact. Please reach out to support@api.vonage.com if you have any further questions.
Components affected
TokBox Enterprise API TokBox Enterprise Video
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 04/30/2022 07:31AM

Our monitoring has alerted us to a potential service issue with our enterprise server. At 2022-04-30 06:40 UTC, we lost one Enterprise TURN-server in the Asia Pacific Regional data center. Users would have experienced a connection drop if they were on this instance and recovered immediately. There is no ongoing customer impact.

Please reach out to support@api.vonage.com if you have any further questions.

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