Outage in TokBox

Issue with Video API services

Resolved Minor
July 01, 2022 - Started almost 2 years ago - Lasted 30 minutes
Official incident page

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Outage Details

We have detected a degradation in our DB access responsiveness that could lead in some cases to issues operating with the Video API such as new video sessions, archiving APIs, new connections, broadcast, and potentially some delay on archive uploads. The issue is now under investigation. Currently observed incident timeframe impact window is 05:10 UTC to 10:50 UTC. During this time customers would have received intermittent failures from our system. If you have any questions in the meanwhile, please contact support@api.vonage.com.
Components affected
TokBox Enterprise Broadcast TokBox Enterprise Archiving TokBox Standard Archiving TokBox Standard Video TokBox Enterprise Video TokBox Standard API TokBox Enterprise API TokBox Standard Broadcast
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/01/2022 12:09PM

The problem has been resolved and will continue to monitor the service during the next few hours. We will update you when this is fully resolved or if there are any new updates.

If you have any questions in the meanwhile, please contact support@api.vonage.com.

INVESTIGATING almost 2 years ago - at 07/01/2022 11:39AM

We have detected a degradation in our DB access responsiveness that could lead in some cases to issues operating with the Video API such as new video sessions, archiving APIs, new connections, broadcast, and potentially some delay on archive uploads. The issue is now under investigation. Currently observed incident timeframe impact window is 05:10 UTC to 10:50 UTC. During this time customers would have received intermittent failures from our system.

If you have any questions in the meanwhile, please contact support@api.vonage.com.

Latest TokBox outages

NEW VONAGE API STATUS PAGE - almost 2 years ago
Potential issue in our Video platform - almost 2 years ago
Issue with Archiving Service - almost 2 years ago
Some Archives Uploading Delayed - almost 2 years ago
Issue with our video platform for Frankfurt - almost 2 years ago

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