Outage in TrekkSoft

Issues with support systems

Resolved Minor
February 06, 2020 - Started about 4 years ago
Official incident page

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Outage Details

Our provider for the software we use to answer support related question such as chat and email, is experiencing issues. At the moment we do not have an update on when the issue will be resolved. Customers reaching out to us for support should be prepared for a longer than usual wait.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 02/07/2020 08:15AM

All systems are working correctly and we are able to give service regularly again.

MONITORING about 4 years ago - at 02/06/2020 04:49PM

Our provider has advised they have addressed the issue which was causing a delay however, some issues could still occur. Our provider will continue to monitor the performance until the issue is fully resolved.

We apologise for any inconvenience that this may cause.

MONITORING about 4 years ago - at 02/06/2020 03:56PM

Our provider for the software we use to answer support related question such as chat and email, is experiencing issues. At the moment we do not have an update on when the issue will be resolved. Customers reaching out to us for support should be prepared for a longer than usual wait.

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