Need to monitor VTEX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VTEX, and never miss an outage again.
Start monitoring today
From 05h00 to 21h13 UTC, stores have experienced increased delays (of upwards of hours) when updating product prices via the admin panel or via upload of a price sheet. We have identified that the issue was related to a cache layer of our platform and we applied mitigation actions to fix the behavior. Stores are now operating normally and an incident report will follow in the next days.
We are continuing to monitor for any further issues.
We have cleaned the affected cache and products are appearing with the intended prices. We are monitoring our platform to ensure there are no cases left.
Cleaning our cache proved to mitigate the issue, but it required us to be very cautious when applying changes in order to not disrupt the rest of the platform. Prices have been updated for most of the affected products, and we're speeding up the mitigation in order to restore the experience faster.
We have identified an increase of delays to update product prices. We are working to clean our caches in order to update product prices to the newest data.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.Start free trial
No credit card required · Cancel anytime · 2616 services available
Try it out! How much time you'll save your team, by having the outages information close to them?